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Job Overview
Compensation
Hourly
Range $15.95 - $22.05
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
flexible scheduling
Job Description
Ralph Lauren Corporation, publicly traded on the NYSE as RL, stands as a global leader in designing, marketing, and distributing premium lifestyle products across diverse categories including apparel, accessories, home goods, fragrances, and hospitality. With a legacy spanning over 50 years, Ralph Lauren has built a renowned brand reputation characterized by timeless style and quality. The company's portfolio encompasses prestigious brand names such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are recognized worldwide and symbolize a blend of classic... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in luxury hospitality or related client services
- Exceptional interpersonal skills
- Ability to anticipate and respond to guest needs
- Professional appearance and demeanor
- Flexible availability including weekends and holidays
- Ability to handle physical demands such as lifting up to 30 lbs and climbing ladders
- Basic computer proficiency
- Commitment to confidentiality and discretion
Job Qualifications
- Proven experience in luxury hospitality, private members clubs, or high-end retail clienteling environments
- Exceptional interpersonal, communication, and relationship-building skills
- Strong attention to detail with the ability to anticipate and respond to client needs intuitively
- Professional appearance, poise, and demeanor reflective of the Ralph Lauren brand
- Flexible availability, including weekends, holidays, and special event coverage
- Passion for delivering elevated service experiences and creating meaningful, lasting client connections
- Computer skills preferred: Word, Excel, PowerPoint, and Outlook
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office
- Ability to operate the register, stand, move and walk for multiple hours
Job Duties
- Greet and personally welcome VIP clients, brand partners, and special guests upon arrival to RL Club, offering a warm, elevated, and attentive introduction to the space
- Provide personalized hospitality services including beverage offerings, curated amenities, and tailored experiences aligned with client preferences
- Execute any client catering, entertainment or other guest accommodations
- Anticipate guest needs and preferences by building relationships, maintaining client profiles, and collaborating with sales associates, personal stylists, and management
- Maintain the ambiance, cleanliness, and presentation of the RL Club space to the highest standard at all times
- Coordinate with cross-functional teams including retail, client experience & VIP, and tailor shop to ensure a seamless and luxurious client journey
- Support the execution of in-store activations, private appointments, and bespoke experiences within the RL Club environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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