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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $17.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
complimentary parking
room discounts
Dining Discounts
access to on-site cafeteria
training programs
mentorship opportunities
employee recognition
Job Description
Omni Dallas Hotel, recently recognized as one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, stands as a premier destination in the heart of downtown Dallas. This prestigious hotel is part of the #1 ranked hotel brand for Guest Satisfaction according to J.D. Power, showcasing its commitment to unparalleled service and guest experience. With over 1,001 rooms and suites, Omni Dallas Hotel offers a vibrant environment enriched with luxurious amenities including the renowned Mokara Spa and Restaurants on Lamar, which provide guests with eight distinctive dining experiences that highlight the warmth and... Show More
Job Requirements
- Minimum 1 year customer service experience
- Experience in food, beverage and/or retail environment
- Previous cash handling experience
- Face to face customer service experience
- TABC and Food Handler certification upon hire
- Ability to work various shifts including weekends and holidays
- Physical ability to move, lift, carry, push, and pull objects weighing up to 50 pounds without assistance
- Ability to stand or walk for extended periods
- Effective communication skills
- Professional demeanor in high-pressure situations
Job Qualifications
- Minimum 1 year customer service experience in food, beverage, and/or retail environment
- Previous coffee house and/or hotel experience preferred
- Previous cash handling and face to face customer service experience required
- Ability to accurately and efficiently input information into MICROS
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
- Must be TABC and Food Handler certified upon hire
- Must be able to work a variety of shifts including weekends and holidays
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- Ability to stand or walk for an extended period or entire work shift
Job Duties
- Communicate effectively with guests and associates
- Listen to, understand, and clarify the concerns and issues raised by co-workers and guests
- Remain professional in all situations
- Work well in stressful, high-pressure situations
- Understand and maintain proper uniform and grooming standards
- Ensure that the lobby public areas are maintained and cleaned by coordinating with housekeeping
- Assist with monthly inventory
- Maintain a clean workspace throughout entire shift
- Follow proper procedure for accepting credit cards and checks
- Maintain a cash bank
- Verify guest room numbers for room charges
- Interact with other departments to ensure guest needs are satisfied
- Adhere to proper food handling procedures
- Possess proper knowledge of equipment use and safety procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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