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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
complimentary parking
room discounts
Dining Discounts
On-site cafeteria access
Job Description
Omni Dallas Hotel, recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, is a premier luxury hotel located in the heart of downtown Dallas. This hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power, underscoring its commitment to exceptional service and hospitality. Featuring 1,001 rooms and suites, Omni Dallas Hotel offers an extraordinary destination experience highlighted by the Mokara Spa and Restaurants on Lamar. Guests enjoy eight distinctive dining experiences that showcase the best of Texas hospitality. The hotel's vibrant atmosphere, combined with its... Show More
Job Requirements
- minimum 1 year customer service experience in food/beverage and/or retail environment
- previous cash handling and face to face customer service experience required
- must be TABC and Food Handler certified upon hire
- must be able to work a variety of shifts, including weekends and holidays
- able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- requires frequent bending, reaching overhead, and twisting
- must be able to stand or walk for an extended period or for an entire work shift
Job Qualifications
- minimum 1 year customer service experience in food/beverage and/or retail environment
- previous coffee house and/or hotel experience preferred
- previous cash handling and face to face customer service experience required
- ability to accurately and efficiently input information into MICROS
- ability to handle stressful situations while maintaining a calm and welcoming demeanor
- ability to work cohesively with co-workers both within and outside of your department
- ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
- must be TABC and Food Handler certified upon hire
- must be able to work a variety of shifts, including weekends and holidays
- able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- requires frequent bending, reaching overhead, and twisting
- must be able to stand or walk for an extended period or for an entire work shift
Job Duties
- communicate effectively with guests and associates
- listen to, understand, and clarify concerns and issues raised by co-workers and guests
- remain professional in all situations
- work well in stressful, high-pressure situations
- understand and acknowledge proper uniform and grooming standards
- ensure lobby public areas are maintained and cleaned in liaison with housekeeping
- assist with monthly inventory
- maintain a clean workspace throughout entire shift
- follow proper procedure for accepting credit cards and checks
- maintain a cash bank
- verify guest room numbers for room charges
- interact with other departments to ensure guest needs are satisfied
- adhere to proper food handling procedures
- properly use equipment and follow safety procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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