Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation leave
sick leave
holiday leave
Pet insurance
Life insurance
short-term disability
long-term disability
401(k) Plan
Employee Discounts
Job Description
The Laura Hotel is a unique hospitality destination in Downtown Houston, inspired by the historic steamboat that once navigated the region's waters. This hotel symbolizes adventure, innovation, and a commitment to excellence, much like its namesake that overcame waterways once deemed impassable. At The Laura Hotel, the vision is to transform Downtown Houston by advancing culinary arts, fostering creative energy, and offering boundless opportunities for both business travelers and leisure guests. This vibrant setting provides an immersive hospitality experience, combining modern amenities with a rich cultural backdrop that honors the city's heritage and future potential.
The Laura Hot... Show More
The Laura Hot... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to handle cash accurately and responsibly
- Must be able to work flexible hours, including evenings, weekends, and holidays
- Strong interpersonal skills
- Ability to work as part of a team
- Must comply with attendance and punctuality policies
- Ability to stand and/or sit for extended periods during a shift
- Willingness to follow all health and safety standards
- Basic computer literacy
- Willingness to learn and adapt to new procedures
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers’ orders as requested accurately and efficiently
- Ring guest check correctly, close the check to the proper method of payment (i.e., cash, credit card or house charge)
- Ensure guest satisfaction
- in the event of dissatisfaction, tactfully negotiate resolution
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift
- retrieve and return bank from vault to workstation and return, to ensure accountability
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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