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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $16.75
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Training and development programs
flexible scheduling
employee recognition programs
Job Description
Starbucks is a globally recognized coffeehouse chain, known for its quality coffee beverages and exceptional customer service. As a leader in the coffeehouse industry, Starbucks operates thousands of stores worldwide, including within prestigious venues such as Omni Hotels & Resorts. The Omni Hotels & Resorts brand is known for its luxury accommodations and exceptional guest experiences, seamlessly integrating with the Starbucks brand to provide guests an elevated coffee experience in the hospitality environment. This collaboration ensures that Starbucks partners deliver not only quality beverages but also a welcoming and memorable atmosphere that resonates with the values of both brands.
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Job Requirements
- High school diploma or equivalent
- Ability to learn quickly
- Strong communication skills
- Ability to stand for extended periods
- Ability to handle cash and perform basic math
- Ability to work flexible hours including weekends and holidays
- Must comply with Omni Hotels & Resorts appearance and uniform standards
Job Qualifications
- Ability to learn quickly
- Ability to memorize a large amount of beverage recipes in an appropriate timely manner
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Some Starbucks coffee house or F&B experience preferred
Job Duties
- Act with integrity honesty and knowledge that promote the culture values and mission of Starbucks and Omni Hotels & Resorts
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipate customer and store needs by constantly evaluating environment and customers for cues
- Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discover and respond to customer needs
- Follow Starbucks operational policies and procedures including Omni policies and procedures for cash handling safety and security to ensure the safety of all partners during each shift
- Count bank deposit at end of all assigned register shifts and balance house bank
- Maintain a clean and organized workspace so that partners can locate resources and product as needed
- Maintain all Omni Hotels & Resorts attendance and punctuality standards
- Maintain all Moments of Service standards
- Maintain Omni Starbucks uniform and appearance standards
- Provide quality beverages whole bean and food products consistently for all customers by adhering to all recipe and presentation standards
- Follow health safety and sanitation guidelines for all products
- Attend all monthly store meetings and training sessions
- Recognize and reinforce individual and team accomplishments by using Omni Service Champion OSC cards
- Recognize and embrace Starbucks commitment to environmental responsibility through recycling ethical growing conservation and green planet practices
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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