Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
room discounts
Discounts at restaurants cafes lounges golfing skiing and spa
Two for one movie theater coupons
Career growth opportunities
Discounted parking and bus pass program
Early wage access
Paid Time Off
Job Description
Marcus Hotels & Resorts, a division of The Marcus Corporation, is a reputable hospitality company with over 60 years of history in operational and service excellence. Known for a portfolio of 15 unique hotels and resorts across the United States, Marcus Hotels & Resorts focuses on creating extraordinary experiences for both guests and associates by emphasizing a culture of being "People Pleasing People." The company is dedicated to maintaining high standards of service, hospitality, and guest satisfaction, making it a premier choice for both travelers and hospitality professionals. The River Center Market, located inside the iconic Associated Bank Tower, sits... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Basic math skills
- Strong communication skills
- Ability to learn quickly
- Ability to stand for long periods
- Ability to lift up to 25 lbs
- Flexibility to work varied shifts including weekends and evenings
- Proficiency in English
- Ability to operate POS system
- Positive attitude and teamwork skills
Job Qualifications
- Prior hospitality, customer service, or barista experience preferred
- Ability to learn all menu items and upselling techniques
- Basic mathematical skills necessary to operate a register
- Ability to effectively resolve conflict situations such as inaccurate check total
- Outgoing, pleasant personality and ability to read and speak English sufficiently to understand menus and special promotions and communicate with guests
- Ability to operate keyboard and Point of Sale procedures to handle cashier functions
- Detail-oriented and highly organized
- Able to multitask and prioritize effectively
- Ability to work well both independently and as part of a team
- Physically able to stand, walk, lift up to 25 lbs and perform required tasks
- Ability to work varied schedules including mornings, days, evenings, weekends, and work under pressure
Job Duties
- Understand full menu including ingredients, preparation, and service standards
- Consistently prepare quality beverages and dishes to standard
- Maintain cleanliness and organization of work area, performing cleaning as assigned
- Operate POS system accurately while multitasking and completing side work
- Comply with accounting guidelines for processing payments and completing closing tasks at end of shift
- Follow merchandising, stocking, rotation, and storage standards
- Handle guest orders from start to finish, resolving complaints professionally
- Assist in other areas of the marketplace as business levels demand
- Other duties as assigned
Job Location
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