Barista - Orlando Health - Horizon West - Full Time

Kissimmee, FL, USA|

Job Overview

Compensation

Hourly

Range $13.50 - $15.50

Work Schedule

Rotating Shifts

Benefits

Outstanding benefits with a 403(b) match

retirement savings plan

paid time off plan

Education assistance programs

Tuition Reimbursement

Student Loan Repayment Program

maternity leave

Job Description

Orlando Health is a leading healthcare system encompassing 15 wholly-owned hospitals and emergency departments along with a comprehensive range of medical services including rehabilitation, cancer treatment, heart care, neurosciences, pediatric specialties, neonatology, and women's health services. With 3,200 beds and nearly 22,000 dedicated team members, Orlando Health is committed to delivering top-quality patient care and advancing clinical excellence across multiple specialties. This extensive network is supported by over 4,200 physicians representing more than 80 medical specialties, ensuring a robust and collaborative environment focused on patient wellness and innovative healthcare solutions. The system also offers home healthcare, skilled nursing facilities, urgent care centers, and specialized care units that support a diverse patient population throughout the Orlando region.

The Barista position at Orlando Health plays an integral role in enhancing the patient and visitor experience by delivering high-quality espresso-based beverages and food items in the coffee shop setting. Serving as the face of the coffee shop, the Barista is responsible for crafting expertly prepared coffee and espresso drinks while ensuring a warm, welcoming atmosphere. This role requires responsibility for maintaining cleanliness, efficient customer service flow, and adherence to food safety practices. With customer engagement and beverage expertise at the core of the role, the Barista contributes significantly to customer satisfaction and supports the overall operational success of the coffee shop. Excellent communication and interpersonal skills are essential as the Barista interacts with patients, visitors, team members, and healthcare professionals within the hospital system. Orlando Health offers outstanding benefits to its employees including a 403(b) retirement match, paid time off, education assistance programs such as tuition reimbursement and student loan repayment, and maternity leave, among others. These benefits begin from the first day of employment, highlighting the organization's commitment to supporting its workforce. The Barista position offers an opportunity for individuals with prior cash-handling and customer service experience to join a respected healthcare organization, serving not only coffee but also a meaningful role within the patient care environment.

Job Requirements

Minimum of 180 days (6 months) of previous cash-handling experience required
Experience working in a retail, coffee shop, food service, or customer-facing environment preferred
Previous barista experience is a plus but not required

Job Qualifications

Minimum of 180 days (6 months) of previous cash-handling experience
Previous barista, retail, food service, or customer service experience preferred
Experience operating a point-of-sale (POS) system is a plus
Ability to read and understand written instructions and information
Ability to write simple correspondence
Ability to respond professionally to customer inquiries and concerns
Strong verbal communication skills
Excellent relationship-building and interpersonal skills

Job Duties

Greet customers in a friendly and welcoming manner while maintaining a clean and sanitary environment
Prepare and present high-quality coffee and espresso beverages with attention to detail
Maintain efficient customer flow while providing outstanding customer service
Identify customer preferences and accurately prepare customized beverages
Foster a positive team environment and remain composed during busy periods
Prepare food items and grab-and-go products as ordered by customers
Clean, maintain, and troubleshoot coffee equipment
report repair needs to management
Operate cash registers and computerized order-entry systems accurately and efficiently
Process payments and maintain the security of cash, charge slips, vouchers, and rewards transactions
Demonstrate excellent communication and customer service skills when interacting with customers, patients, visitors, and team members
Communicate openly, honestly, respectfully, and compassionately with others
Maintain reliable attendance and punctuality
Follow dress code and grooming standards to maintain a professional appearance
Adhere to all organizational policies, procedures, and safety standards
Perform opening and closing duties and complete assigned cleaning checklists
Follow portion control, cash-handling, and food service procedures
Comply with all food safety, sanitation, and foodborne illness prevention requirements
Interact respectfully and effectively with individuals from diverse backgrounds
Communicate concerns through the appropriate chain of command
Support customer experience initiatives and service excellence goals
Contribute ideas and identify opportunities for continuous improvement
Embrace change, demonstrate flexibility, and participate in cross-training opportunities
Work rotating shifts based on operational and business needs
Perform other duties as assigned