Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
hotel discounts
Job Description
The Iconic InterContinental Hotel Kansas City at the Plaza is a prestigious hotel known for its elegant accommodations, exceptional service, and prime location in Kansas City. As a part of the InterContinental Hotels & Resorts brand, this hotel offers guests a luxurious and memorable experience with meticulous attention to detail and high standards of hospitality. The hotel features beautifully appointed guest rooms, world-class dining options, and a rich history that combines classic charm with modern amenities. As a prominent establishment in the hospitality sector, the InterContinental Kansas City at the Plaza prides itself on delivering exemplary service that exceeds guest... Show More
Job Requirements
- High school education or equivalent
- Related experience in hospitality or customer service preferred
- Ability to understand and provide friendly guest service
- Knowledge of beverage preparation and food handling techniques
- Ability to process guest payments including cash and credit transactions
- Strong attention to detail and organizational skills
- Effective communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- Must meet legal requirements for employment
Job Qualifications
- High school education or related experience
- Familiarity with hospitality industry practices preferred
- Ability to understand and provide friendly guest service
- Knowledge of proper ordering, beverage preparation and food handling techniques
- Ability to process guest checks and collect payments accurately
- Capable of timely compiling facts, identifying and investigating issues and resolving basic matters
- Ability to follow policies and procedures
- Attention to detail with good organizational and time management skills
- Consistent professional attitude and effective listening and communication skills
- Ability to work efficiently in a fast-paced environment while remaining flexible
Job Duties
- Organize and maintain a clean service podium
- Ensure all tables are properly set before seating guests
- Ensure all menus are clean
- Maintain and use seating chart for rotation of stations
- Greet and seat guests properly and issue menus
- Answer phones properly and follow all reservation procedures
- Follow all cash handling, credit card transactions and room charge procedures for guest payments
- Maintain a consistent professional and positive attitude when communicating with guests, vendors and associates
- Report any incidents of guest dissatisfaction or other significant matters to management
- Comply with policies and procedures including safe work habits and sanitary, safety, security and emergency procedures
- Greet guests and answer all questions about the menu
- Accurate and prompt order taking
- Prompt preparation of beverages in accordance with prescribed procedures and brand standards
- Timely delivery of beverages and food to guests
- Perform any other duties or tasks as requested by management
Job Location
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