Barista

Arlington, VA, USA|

Job Overview

Employment Type

Full-time

Part-time

Job Description

Gregorys Coffee is a family-run coffee company that places a strong emphasis on people-first values, fostering a supportive and collaborative workplace environment. Known for its dedication to quality coffee and exceptional guest experiences, Gregorys Coffee has cultivated a community of passionate baristas who work together to deliver unique and memorable moments for every guest who walks through the door. The company focuses on creating a welcoming and inclusive atmosphere, encouraging team members to share their love for coffee and customer service, while continually growing their skills and knowledge in the specialty coffee industry.

At Gregorys Coffee, the barista role is much more than just preparing and serving coffee. Baristas are entrusted with maintaining the high standards and protocols of the company, mastering the art and science of coffee brewing, and engaging with guests to provide an outstanding service experience. This role requires a commitment to quality, efficiency, and passion for the craft of coffee making. Baristas learn and communicate detailed knowledge about the coffee program, the origins and components of each coffee, and the brewing methods used. This depth of knowledge enables them to educate and connect with guests in a meaningful way.

Operating various coffee equipment such as grinders, brewers, scales, and timers is a key part of the role, alongside managing point of sale and mobile payment systems. Baristas also perform crucial operational tasks like restocking, opening, closing, and mid-shift duties to keep the store running smoothly. Maintaining cleanliness and order throughout the premised, including the coffee bar, back rooms, restroom, and storage areas, ensures a safe and pleasant environment for both guests and staff.

Customer interaction plays a central role in the barista position. Baristas are responsible for taking accurate guest orders, resolving complaints professionally, and ensuring that every drink is crafted with care and detail. They also assist with receiving and verifying deliveries, checking for quality issues, and maintaining compliance with health department standards. The position demands the ability to work effectively in a high-volume setting while maintaining a friendly and positive attitude.

This job is appropriate for both full-time and part-time employees and is classified as non-exempt under FLSA guidelines. Gregorys Coffee values individuals who demonstrate strong time management, communication skills, and professionalism, and who take pride in their personal hygiene and teamwork. The company offers a dynamic work environment where baristas can grow their coffee expertise and contribute to a vibrant community of coffee enthusiasts. Joining Gregorys Coffee means becoming part of a family that values making every day special for its guests and team members alike, aligning with its mission of delivering exceptional coffee and hospitality experiences.

Job Requirements

High school diploma or equivalent
Previous barista or customer service experience preferred
Ability to stand and walk for extended periods
Ability to lift and move up to 25 pounds
Availability to work full-time or part-time
Strong communication skills
Basic math skills
Ability to handle high volume work environment
Willingness to learn and adapt
Adherence to company dress code
Must be able to follow health and safety guidelines

Job Qualifications

Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees
Ability to calculate figures such as discounts, commissions, proportions, percentages, area, circumference, and volume
Knowledge of basic algebra and geometry concepts
Ability to apply common sense understanding to carry out instructions
Ability to deal with problems involving several concrete variables
Knowledge of Square point of sale system and Timestation software
Department of Health and Mental Hygiene certificate preferred
Time management skills
Oral and written communication skills
Professionalism
Ability to maintain basic hygiene
Ability to collaborate and compromise with others

Job Duties

Responsible for learning and maintaining company standards and protocols
Responsible for learning, understanding, and being able to speak knowledgeably about the company and the coffee program
Responsible for knowing and being able to speak about all coffees served including components, history, and brewing methods
Operates coffee brewing equipment, grinders, scales, timers, water towers, point of sale, and mobile payment systems
Restocks all areas of the store including coffee bar and back rooms
Performs opening, closing, and mid-day tasks
Responsible for learning and perfecting latte art
Maintains order and cleanliness through sweeping, mopping, cleaning drains, taking out trash, surface cleaning, and washing dishes
Provides guests with a memorable experience
Takes guest orders and ensures accuracy
Resolves guest complaints professionally or alerts leader on staff
Receives and signs for supplier orders
Checks quality and accuracy of delivered items
Takes and records temperatures as required
Works efficiently in high volume environment
Maintains health department standards
Keeps store clean, stocked, and organized including pastry case, condiment station, merchandiser, grab-and-go refrigerator, bathroom, and walk-in refrigerator
Abides by employee dress code protocol
Displays positive attitude and passion for coffee
Believes each drink brings value to customers