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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
overtime pay
401(k)
Tuition Discount
Parental leave
Bereavement leave
on-demand pay program
meal plan
Employee Discounts
Paid sick leave
Job Description
SSA Group is a leading company that partners with zoos, aquariums, museums, and other cultural attractions across the United States to integrate dining, retail, admissions, and various other services. With over 50 years of experience in the industry, SSA Group has built a reputation for refining the basics and pioneering innovative approaches that enhance revenue opportunities for its partners. The company is deeply committed to sustainability, inclusivity, and innovation, which collectively drive the transformation of the cultural attraction sector. SSA Group prides itself on operating with a family's sense of love and dedication, tailoring best practices to meet the unique... Show More
Job Requirements
- Strong interpersonal and communication skills
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- Strong interpersonal and communication skills
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
- Barista experience preferred
Job Duties
- Prepare coffee, tea and other beverages as well as any food items according to shop standards
- Maintain cleanliness of coffee and espresso machines
- Perform opening and closing responsibilities and prep as necessary to ensure efficient service
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
- Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards
- Participate in safety logs including food temperatures, rotation and waste as necessary
- Ensure proper uniform, hygiene, hand-washing and glove use with self
- Maintain a SSAfe work environment by abiding to all SSAFETY rules
- Actively help to support operation in assigned role, supporting holes as necessary
- Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence
- Communicate up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality
- Remain knowledgeable of all menu items, prices and specials for sharing with guests
- Perform other tasks as deemed necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
- Responsibly gear towards presenting a clean and welcome experience for guests through upholding sanitation requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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