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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $19.25
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
flexible schedule
Job Description
16 On Center Chicago is a dynamic and innovative company that owns and operates a variety of live music venues, third-party production services, restaurants, bars, and food halls across the major cities of Chicago and New York. As one of the country’s leading independent promoters, 16 On Center is widely recognized for its commitment to delivering exceptional entertainment and dining experiences to diverse communities. The organization thrives on a culture of inclusivity, actively seeking diverse candidates and providing equal employment opportunities regardless of race, religion, gender, sexual orientation, disability status, or any other characteristic protected by law. This approach fosters... Show More
Job Requirements
- Minimum of 1-2 years of experience in a café, coffee program, or beverage-focused hospitality environment
- Prior experience in a lead, shift lead, or supervisory capacity preferred
- Positive, professional, and guest-focused leadership approach
- Strong communication skills
- Comfortable working in a fast-paced, team-oriented environment
- Demonstrates organization, accountability, and attention to detail
- Comfortable standing and walking for the duration of the shift
- Able to bend, reach, twist, stoop, and use hands and arms throughout the workday
- Able to lift, carry, push, and pull items weighing up to 40 pounds
Job Qualifications
- Minimum of 1-2 years of experience in a café, coffee program, or beverage-focused hospitality environment
- Prior experience in a lead, shift lead, or supervisory capacity preferred
- Strong communication skills with the ability to effectively lead, coach, and collaborate with teammates
- Positive, professional, and guest-focused leadership approach
- Demonstrated organization, accountability, and attention to detail
- Comfortable working in a fast-paced, team-oriented environment
Job Duties
- Lead by example to cultivate a positive, efficient, and supportive café culture among staff
- Coach and support the team in delivering warm, consistent hospitality aligned with 16 On Center standards
- Oversee daily café operations, including working floor shifts and supporting service as needed
- Facilitate onboarding and training for new hires to ensure consistency and operational excellence
- Collaborate with the General Manager on weekly scheduling and staffing needs
- Attend and actively contribute to Front of House leadership meetings
- Manage weekly ordering of coffee, dairy, and café supplies
- Track, record, and communicate accurate monthly inventory levels
- Maintain cost controls by managing waste, monitoring comps, supporting inventory accuracy, and ensuring efficient ordering to protect Cost of Goods Sold
- Process invoices and support reconciliation through R365
- Partner with the Private Events and Catering team to support and grow café-driven revenue opportunities, including staffing and beverage service for on- and off-site events
- Oversee and support morning catering pick-ups and drop-offs within the building in coordination with the management team
- Curate and support coffee programming for monthly events and special activations
- Maintain and continuously improve café cleanliness and organizational standards, ensuring they are upheld daily by the team
- Ensure the café program reflects a strong sense of community and aligns with the broader Olly Olly Market experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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