Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and Development
team environment

Job Description

Dunn Brothers Coffee is a specialty coffee company known for its commitment to high-quality coffee, exceptional customer service, and community-oriented approach. Established with a strong emphasis on fresh coffee served from within the neighborhood, Dunn Brothers has built a reputation for creating welcoming environments in their stores where customers can enjoy handcrafted beverages, fresh food products, and friendly interactions. The company operates numerous stores across various locations, each reflecting the core values of hospitality, quality, and community engagement. Dunn Brothers Coffee prides itself on its unique roasting process, which ensures the freshest coffee possible by roasting beans in each store daily. This dedication to quality is central to the brand's success and customer loyalty. The atmosphere within each store is designed to be comfortable, clean, and inviting, making it a great place for customers to relax, connect, or work. Employment types at Dunn Brothers often include full-time and part-time retail roles, and salaries typically vary by location and experience level, with competitive pay that reflects the level of responsibility and skill required.

The Team Member position at Dunn Brothers Coffee plays a vital role in maintaining the high standard of customer service and product quality that the brand is known for. Reporting directly to the Store Manager, the Team Member is responsible for delivering prompt and courteous service to every customer, crafting high-quality beverages and food items that meet company recipes and standards, and ensuring that the store environment remains clean, organized, and welcoming. This role requires a strong customer-first attitude, a friendly demeanor, and the ability to engage positively with guests, anticipating their needs and creating a memorable experience with each visit.

A Team Member is expected to be versatile and flexible, capable of performing multiple tasks during their shift including cash handling, customer service, product preparation, and maintaining inventory levels. They also support new hire training by assisting in the coaching and development of colleagues, thereby fostering a collaborative and motivated team atmosphere. The position demands someone who can work well under pressure, adapt to varying work hours including weekends, evenings, and holidays, and consistently maintain punctuality and reliability.

This role is perfect for individuals interested in working in a fast-paced, customer-focused environment where attention to detail and quality are paramount. Team Members have the opportunity to be part of a well-established coffee company with a strong community presence and values centered on teamwork, respect, and continuous improvement. Through delivering excellent service and product quality, Team Members contribute directly to the store's success and customer satisfaction, helping to uphold the Dunn Brothers reputation for excellence in the specialty coffee industry.

Job Requirements

  • Available to work flexible hours including early mornings, evenings, weekends, and holidays
  • Maintain consistent attendance and punctuality
  • Ability to perform multiple tasks during each shift
  • Strong customer service orientation
  • Ability to work well under pressure
  • Basic cash handling skills
  • Willingness to assist in training new team members

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or retail preferred
  • Strong interpersonal and communication skills
  • Ability to work flexible hours including early mornings, evenings, weekends, and holidays
  • Basic math skills for cash handling
  • Team player with a positive attitude
  • Resilience under pressure

Job Duties

  • Deliver excellent customer service by acting with a customer comes first attitude and connecting with customers
  • Provide consistent quality beverages and food products by adhering to all Dunn Brothers recipes and standards
  • Create a positive and energetic atmosphere for every guest and employee
  • Manage the cash drawer and follow all cash handling policies and procedures
  • Assist with new hire training by coaching and developing team members
  • Maintain consistent attendance and punctuality
  • Engage with customers and anticipate their needs

Job Criteria

Experience

Entry Level (1-2 years)


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