Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Day Shifts
Weekend Shifts
Benefits
flexible schedule
employee discount
Tips
Job Description
Ziggi's Coffee is a community-focused coffee shop founded by husband and wife duo Brandon and Camrin Knudsen, who envisioned creating a welcoming space where people could come together and feel right at home. Since its inception, Ziggi's Coffee has become synonymous with quality coffee, exceptional customer service, and a warm atmosphere that fosters gatherings and connection within the local community. Known for its consistency and attention to detail, Ziggi's Coffee continues to uphold its commitment to delivering great coffee and memorable experiences in every store.
The Shift Lead at Ziggi's Coffee plays a critical role in supporting the General Manager and Assistant Manager to ensure smooth day-to-day operations and outstanding customer service on the floor. This position requires a highly motivated individual with a positive attitude, excellent communication skills, and a strong desire to lead by example. The Shift Lead is tasked with maintaining Ziggi’s high standards of service, ensuring accuracy, consistency, and speed while delivering excellent drink and food quality. This role demands strong initiative to oversee staff, enforce company policies, manage cash register operations, and provide training and ongoing support to the team.
As a Shift Lead, you will be at the forefront of customer interactions, embodying the friendly and enthusiastic spirit that Ziggi’s Coffee is known for. You will take responsibility for delegating daily checklists, managing inventory assistance, and conducting additional cleaning routines to maintain a pristine working environment. The role also involves handling occasional customer complaints in the absence of senior managers, ensuring concerns are addressed promptly and appropriately. This position offers a flexible schedule including opportunities for full-time or part-time work, with shifts available during weekdays, weekends, and holidays.
Ziggi’s Coffee values employees who are organized, efficient, and passionate about service excellence. As part of your leadership duties, you will train new employees and continuously coach existing staff to enhance their skills and performance. The Shift Lead must be comfortable correcting and guiding team members to adhere to recipes, procedures, and safety standards. Physical demands include frequent standing, walking, lifting up to 30 pounds, and maintaining focus on customer satisfaction and operational efficiency in a busy coffee shop environment.
In addition to tips as part of compensation, Ziggi’s Coffee offers flexible work schedules and an employee discount, contributing to a supportive and enjoyable work atmosphere. This job is ideally suited for individuals who thrive in fast-paced settings, possess the ability to multitask effectively, and bring positive leadership to their teams. Joining Ziggi’s Coffee as a Shift Lead means becoming part of a passionate community that values quality, connection, and the art of great coffee.
The Shift Lead at Ziggi's Coffee plays a critical role in supporting the General Manager and Assistant Manager to ensure smooth day-to-day operations and outstanding customer service on the floor. This position requires a highly motivated individual with a positive attitude, excellent communication skills, and a strong desire to lead by example. The Shift Lead is tasked with maintaining Ziggi’s high standards of service, ensuring accuracy, consistency, and speed while delivering excellent drink and food quality. This role demands strong initiative to oversee staff, enforce company policies, manage cash register operations, and provide training and ongoing support to the team.
As a Shift Lead, you will be at the forefront of customer interactions, embodying the friendly and enthusiastic spirit that Ziggi’s Coffee is known for. You will take responsibility for delegating daily checklists, managing inventory assistance, and conducting additional cleaning routines to maintain a pristine working environment. The role also involves handling occasional customer complaints in the absence of senior managers, ensuring concerns are addressed promptly and appropriately. This position offers a flexible schedule including opportunities for full-time or part-time work, with shifts available during weekdays, weekends, and holidays.
Ziggi’s Coffee values employees who are organized, efficient, and passionate about service excellence. As part of your leadership duties, you will train new employees and continuously coach existing staff to enhance their skills and performance. The Shift Lead must be comfortable correcting and guiding team members to adhere to recipes, procedures, and safety standards. Physical demands include frequent standing, walking, lifting up to 30 pounds, and maintaining focus on customer satisfaction and operational efficiency in a busy coffee shop environment.
In addition to tips as part of compensation, Ziggi’s Coffee offers flexible work schedules and an employee discount, contributing to a supportive and enjoyable work atmosphere. This job is ideally suited for individuals who thrive in fast-paced settings, possess the ability to multitask effectively, and bring positive leadership to their teams. Joining Ziggi’s Coffee as a Shift Lead means becoming part of a passionate community that values quality, connection, and the art of great coffee.
Job Requirements
- no education required
- able to stand walk and lift up to 30 pounds frequently
- ability to communicate professionally and listen well
- ability to focus on customer satisfaction
- willingness to follow safety procedures
- ability to be efficient and organized
- flexibility in schedule including weekends and holidays
Job Qualifications
- high school diploma or G.E.D.
- previous experience in customer service or retail preferred
- strong communication skills both verbal and written
- ability to work flexible hours including weekends and holidays
- leadership experience or willingness to lead a team
- basic knowledge of cash handling and inventory management
- ability to maintain a clean and organized work environment
Job Duties
- ensure the Ziggi's standards of service are always in place including exceptional customer service and excellent drink and food quality
- maintain great and consistent communication with staff managers and store owner
- lead by example have strong initiative and adhere to all Ziggi's Coffee policies and procedures
- make sure staff correctly follow all policies and procedures
- ensure registers are always stocked and balance change drawer at the end of each shift
- train new employees and provide continued training support and coaching for existing staff
- address customer complaints in the absence of managers and relay incidents to General and Assistant Managers
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
