Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $15.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and Development
inclusive work environment
Job Description
This job opening is with an energetic and customer-focused establishment dedicated to providing outstanding service and high-quality beverages to our valued customers. As a prominent player in the retail coffee and beverage industry, our company has consistently maintained a reputation for excellence, innovation, and a welcoming atmosphere. We pride ourselves on delivering superior barista-crafted beverages while offering a friendly, engaging customer experience in all of our operating locations.
We are a dynamic operation seeking to hire an Assistant Concept Manager, a key role within our operations department that directly supports the Concept Manager. This position embodies the heart of our service commitment by ensuring every customer is greeted warmly, served expertly, and leaves satisfied. The Assistant Concept Manager will be responsible for assisting in maintaining excellent operational standards across beverage preparation, customer service, merchandising, and overall store cleanliness. This position is classified as non-exempt, emphasizing consistent, reliable work hours with potential for full-time engagement.
The role requires an individual passionate about coffee culture, knowledgeable in beverage standards, and adept at nurturing customer relationships. In this position, you will exhibit superior barista skills, including skillful management of espresso grind, tamp pressure, milk temperature, and presentation. Furthermore, you will have the opportunity to demonstrate products through brewing equipment, engage customers actively by understanding their preferences, and contribute significantly to achieving sales goals.
Our Assistant Concept Manager is expected to uphold health, safety, and sanitation guidelines rigorously to ensure a clean and compliant store environment. You will play a critical part in executing store policies related to inventory management, cash handling, and merchandising standards while supporting operational flow at various stations within the store.
The company values teamwork, professionalism, and proactive communication, and this role is perfect for someone who thrives in a fast-paced, customer-oriented environment where building relationships and delivering delightful experiences are paramount. This role also provides a structured career path for motivated individuals looking to grow within the hospitality and retail coffee industries.
Our commitment to diversity and inclusion means we welcome applications from candidates of varied backgrounds. We are dedicated to providing reasonable accommodations to ensure all staff can meet the physical demands of the position and succeed in their role. The Assistant Concept Manager therefore will not only be part of a vibrant and supportive team but also engaged in fostering an inclusive workplace where everyone can thrive and contribute authentically.
We are a dynamic operation seeking to hire an Assistant Concept Manager, a key role within our operations department that directly supports the Concept Manager. This position embodies the heart of our service commitment by ensuring every customer is greeted warmly, served expertly, and leaves satisfied. The Assistant Concept Manager will be responsible for assisting in maintaining excellent operational standards across beverage preparation, customer service, merchandising, and overall store cleanliness. This position is classified as non-exempt, emphasizing consistent, reliable work hours with potential for full-time engagement.
The role requires an individual passionate about coffee culture, knowledgeable in beverage standards, and adept at nurturing customer relationships. In this position, you will exhibit superior barista skills, including skillful management of espresso grind, tamp pressure, milk temperature, and presentation. Furthermore, you will have the opportunity to demonstrate products through brewing equipment, engage customers actively by understanding their preferences, and contribute significantly to achieving sales goals.
Our Assistant Concept Manager is expected to uphold health, safety, and sanitation guidelines rigorously to ensure a clean and compliant store environment. You will play a critical part in executing store policies related to inventory management, cash handling, and merchandising standards while supporting operational flow at various stations within the store.
The company values teamwork, professionalism, and proactive communication, and this role is perfect for someone who thrives in a fast-paced, customer-oriented environment where building relationships and delivering delightful experiences are paramount. This role also provides a structured career path for motivated individuals looking to grow within the hospitality and retail coffee industries.
Our commitment to diversity and inclusion means we welcome applications from candidates of varied backgrounds. We are dedicated to providing reasonable accommodations to ensure all staff can meet the physical demands of the position and succeed in their role. The Assistant Concept Manager therefore will not only be part of a vibrant and supportive team but also engaged in fostering an inclusive workplace where everyone can thrive and contribute authentically.
Job Requirements
- High school diploma or general education degree (GED)
- Customer service experience required
- Some coffee experience preferred
- Ability to learn quickly
- Effective oral communication skills
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Ability to demonstrate enthusiastic work ethic
- Ability to deliver excellent customer service
Job Qualifications
- High school diploma or general education degree (GED)
- Customer service experience required
- Some coffee experience preferred
- Ability to learn quickly
- Effective oral communication skills
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Ability to demonstrate enthusiastic work ethic
- Ability to deliver excellent customer service
Job Duties
- Welcomes and connects with every customer
- Discovers customer needs and appropriately suggests product to enhance service and meet sales goals
- Offers customer demonstrations and samples using brewing equipment
- Creates opportunities for customer to interact with the product
- Responds to customer needs and says thank you to every customer
- Prepares beverages to standards
- Follows health, safety and sanitation guidelines for all products and areas
- Follows store policy and procedures for operational flow at each station
- Follows standards for merchandising, stocking, rotating and storing products
- Performs cleaning tasks in accordance with the duty rosters and cleaning standards
- Presents oneself professionally and demonstrates clear communication with customers and team members
- Follows cash handling procedures and cash register policies
- Follows inventory stocking and recording guidelines
- Contributes to store goals for increasing sales and improving profits
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
