Barista

HMSHost is a leading global food and beverage provider specializing in airport dining and retail services. As a part of the Avolta group, which includes notable brands like Dufry, Hudson, and HMSHost Corporation itself, the company is recognized for delivering quality foodservice solutions across multiple airport locations, including Boston Airport. Renowned for fostering a diverse and inclusive workplace, HMSHost is committed to providing rewarding career opportunities coupled with excellent benefits and a supportive environment for all employees. The company promotes a culture of professionalism, dedication to customer service, and career growth, making it a sought-after employer in the hospitality industry.

The Barista role at HMSHost, based in the Boston Airport Food & Beverage location, is a dynamic position responsible for ensuring an exceptional customer experience within a Starbucks establishment. This non-exempt role, typically reporting to the Store Manager, entails fulfilling orders, processing sales transactions, and supporting various operational tasks such as cleaning, maintaining stock levels, and upholding inventory standards. The Barista serves as the frontline representative of both HMSHost and Starbucks, tasked with greeting customers, providing product information, and enhancing sales through upselling techniques.

In this role, the Barista is expected to prepare beverages consistent with Starbucks and HMSHost standards, operate cash registers with precision, and adhere strictly to the company's policies on customer service and cash handling. A critical part of the job is educating customers on coffee varieties, preparation methods, and home brewing tips, thereby enriching their overall experience. The position requires maintaining a clean and organized customer area and ensuring operational safety and security measures are followed at all times. The Barista must perform effectively even during peak times, maintaining composure and leadership qualities to facilitate smooth store operations.

Offering a comprehensive compensation of $21.25 per hour, the position includes an attractive suite of employee benefits such as health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation allowances, and participation in a 401(k) retirement plan with company matching. Additional benefits include company-paid life insurance, tuition reimbursement, an employee assistance program, ample training opportunities, career advancement potential, and a referral bonus program. This comprehensive benefits package is designed to support team members' professional growth and personal well-being.

HMSHost encourages employees who are enthusiastic, outgoing, and customer-service oriented to apply. The role demands physical capabilities such as bending, twisting, and standing for extended periods and requires excellent communication skills for interacting effectively with customers and colleagues. Experience in cash handling and customer service is preferred but not mandatory. The company is an equal opportunity employer, committed to diversity and inclusion, ensuring a respectful workplace free from discrimination or harassment on any protected basis.