
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The Biltmore Hotel is a prestigious luxury hotel known for its exceptional service, elegant ambiance, and commitment to providing guests with a memorable stay. Established as a landmark in the hospitality industry, the Biltmore Hotel prides itself on maintaining the highest standards of quality and professionalism. The hotel offers diverse amenities, including fine dining, relaxing lounges, and exquisite accommodations, attracting a wide range of travelers from leisure tourists to business professionals. As a beacon of hospitality excellence, the Biltmore Hotel continually strives to deliver an unparalleled guest experience through dedicated staff and refined service protocols.
Within this esteemed establishm... Show More
Within this esteemed establishm... Show More
Job Requirements
- High school diploma or GED
- minimum one year restaurant experience
- speak, read, write and understand English
- compute accurate mathematical calculations
- provide legible communication and directions
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize tasks
- think clearly and resolve problems using good judgment
- follow directions thoroughly
- understand guest service needs
- work cohesively with co-workers
- work with minimal supervision
- maintain confidentiality of guest information and resort data
- use computer keyboard and possess basic typing skills
- possess moderate to advanced computer skills
- work in dynamic and changing environment
- adept at multitasking
- move, lift, carry, push, pull objects weighing up to 25 pounds
- stand, sit or walk for extended periods
- reach overhead and below knees including bending, twisting, pulling and stooping
- operate office equipment using finger dexterity
- communicate verbally with employees, managers, subordinates and guests
- visually focus on computer screens
- adapt to moderate indoor temperatures
- maintain neat, clean and well-groomed appearance per hotel standards
Job Qualifications
- High School Diploma or GED
- minimum one year restaurant experience
- ability to speak, read, write, and understand English
- ability to compute mathematical calculations accurately
- strong communication skills
- attention to detail, speed, and accuracy
- effective prioritization and organization
- good judgment and problem-solving skills
- ability to follow directions thoroughly
- understanding of guest service needs
- team player with ability to work with co-workers
- capability to work with minimal supervision
- confidentiality with guest and resort data
- basic to moderate typing and computer skills
- ability to multitask and work in a dynamic environment
Job Duties
- Maintain positive guest relationships to ensure 100 percent guest satisfaction
- responsible for offering the highest levels of service and product knowledge
- maintain bar pars accurate at all times
- provide professionalism and enthusiasm toward guests and co-workers
- make coffee, lattes, cappuccinos, and iced coffees ensuring consistency and correct temperature
- sale pastries, yogurts, smoothies, and fruit cups to guests
- stock coffee shop with necessary supplies like cups, lids, utensils, coffee beans, and milk
- set up coffee shop following all Biltmore standards
- maintain highest levels of sanitation and safety
- keep bar and floors clean at all times
- generate checks using point of sales system
- collect payments via credit cards, room charges, member accounts, and cash
- break down coffee shop setup and clean equipment
- restock items used during the shift
- complete paperwork, tip reports, and cash drops
- declare earned gratuities according to government regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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