Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.81
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
401(k) Plan
Health Insurance
Dental Insurance
Vision Insurance
Pet insurance
Life insurance
Accidental death and dismemberment coverage
Holiday pay
Team Member Assistance Program
Professional development opportunities
free drinks
Job Description
Black Rock Coffee Bar is a community-focused coffeehouse brand dedicated to excellence in crafting high-quality beverages and fostering meaningful relationships with its customers and team members. Rooted in values of respect, trust, and compassion, Black Rock Coffee Bar thrives on creating memorable experiences through expertly crafted drinks that serve as the foundation of a relationship with each customer. As a local business, Black Rock Coffee Bar actively participates in community life, raising the standards of care for the environment and people in need in every neighborhood it serves. The company’s dedication extends beyond the products it offers, striving for accountability... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or food and beverage preparation preferred
- ability to stand and walk for extended periods
- capability to lift, carry, push, or pull objects up to 50 lbs
- availability to work weekends, holidays, and varied shifts
- strong attention to detail and mental math skills
- excellent oral communication and customer interaction abilities
Job Qualifications
- Strong communication and interpersonal skills
- ability to thrive in a fast-paced environment
- excellent customer service skills with a friendly and outgoing personality
- capable of building positive relationships with customers and team members
- flexibility to work weekends, holidays, and varying shifts
- self-motivated and capable of independent work during down times
- willingness to embrace leadership opportunities and support team development
Job Duties
- Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment
- abides by service speed requirements without compromising beverage quality or customer service, including third-party orders
- prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens
- maintains clean and organized work and customer areas, following health and safety guidelines
- promotes new coffee offerings and seasonal specials to enhance brand awareness and sales
- handles accurate cash and credit transactions, including daily cash deposits when required
- supports training initiatives and mentors new team members during their onboarding process
- manages daily, weekly, and monthly tasks assigned by the leadership team
- handles customer complaints and resolve issues professionally and promptly
- assists in inventory management and restocks supplies as needed, including product displays
- conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements
- proficient at working independently during shifts with self-directed initiative and minimal supervision
- always follows Black Rock Coffee Bar’s policies and procedures diligently
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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