Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

hourly pay
Employee assistance program
Get Paid Early
Tuition Discount
Parental leave
meal plan
Employee Discounts
Accrued Paid Sick Leave

Job Description

SSA Group is a distinguished leader in the hospitality and cultural attraction management industry, specializing in partnering with zoos, aquariums, museums, and various other cultural institutions across the United States. With over 50 years of experience, the company has established a reputation for integrating dining, retail, admissions, and other services to enhance revenue opportunities for their partners. SSA Group is deeply committed to sustainability, inclusivity, and innovation, principles that guide their business strategies and operations. The organization prides itself on its family-oriented culture, fostering a sense of love, dedication, and mutual support within its teams and towards the communities they... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • Previous barista or customer service experience preferred
  • Ability to stand for extended periods
  • Ability to work flexible schedules including nights, weekends and holidays
  • Strong communication skills
  • Ability to follow safety and hygiene protocols
  • Team player attitude
  • Attention to detail and organizational skills

Job Qualifications

  • Strong interpersonal and communication skills
  • Exceptional problem solving and decision making skills combined with the ability to be organized
  • Demonstrates the ability to remain flexible in a fast-paced environment
  • Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
  • Ability to work varied hours and days, including nights, weekends and holidays as needed
  • Barista experience preferred

Job Duties

  • Prepare coffee, tea and other beverages as well as any food items according to shop standards
  • Maintain cleanliness of coffee and espresso machines
  • Perform opening and closing responsibilities and prep as necessary to ensure efficient service
  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
  • Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards
  • Participate in safety logs including food temperatures, rotation and waste as necessary
  • Ensure proper uniform, hygiene, hand-washing and glove use with self
  • Maintain a SSAfe work environment by abiding to all SSAFETY rules
  • Actively help to support operation in assigned role, supporting holes as necessary
  • Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
  • Communicate up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality
  • Remain knowledgeable of all menu items, prices and specials for sharing with guests
  • Perform other tasks as deemed necessary
  • Maintain a clean, safe and organized work environment
  • Uphold and demonstrate a complete understanding of company policies and procedures
  • Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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