Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

SSA Group is a distinguished company specializing in partnering with cultural attractions such as zoos, aquariums, museums, and more across the United States. With a solid history spanning 50 years, SSA Group has established itself as a leader in integrating dining, retail, and admissions services to enhance the revenue and guest experience for its partners. The company is driven by core values that emphasize sustainability, inclusivity, innovation, and a family-oriented approach to business. These pillars support SSA Group's mission of not only providing exceptional service but also fostering a positive impact on the communities it serves. Each partnership is customized... Show More

Job Requirements

  • Strong interpersonal and communication skills
  • exceptional problem solving/decision making skills combined with the ability to be organized
  • able to remain flexible in a fast-paced environment
  • team player, personable, professional, upbeat and energetic
  • ability to work varied hours/days, including nights, weekends and holidays, as needed
  • barista experience preferred

Job Qualifications

  • Strong interpersonal and communication skills
  • exceptional problem solving/decision making skills combined with the ability to be organized
  • ability to remain flexible in a fast-paced environment
  • personable, professional, upbeat and energetic
  • takes initiative
  • knowledge of all menu items, prices and specials for sharing with guests
  • familiarity with safety and hygiene standards

Job Duties

  • Prepare coffee, tea and other beverages as well as any food items according to shop standards
  • maintain cleanliness of coffee and espresso machines
  • perform opening and closing responsibilities and prep as necessary to ensure efficient service
  • perform the steps of SSA EXTRA guest service to ensure a memorable experience for every guest and client
  • meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards
  • participate in safety logs including food temperatures, rotation and waste as necessary
  • ensure proper uniform, hygiene, hand-washing and glove use with self
  • maintain a SSAfe work environment by abiding to all SSAFETY rules
  • actively help to support operation in assigned role, supporting holes as necessary
  • actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
  • communicate up to the supervisor and/or food operations manager in regard to any issues seen with daily service or quality
  • remain knowledgeable of all menu items, prices and specials for sharing with guests
  • perform other tasks as deemed necessary
  • maintain a clean, safe and organized work environment
  • uphold and demonstrate a complete understanding of company policies and procedures
  • responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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