Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Loews Hotels & Co, a renowned luxury hotel brand known for its commitment to exceptional guest experiences and high standards of service, has recently expanded its footprint to Kansas City, Missouri, with the opening of the stunning Loews Kansas City Hotel. This impressive 24-story glass building houses 800 elegantly designed guest rooms and suites, making it a flagship destination for travelers seeking comfort and sophistication in the heart of downtown Kansas City. The hotel boasts 60,000 square feet of versatile meeting and function space, connected directly by a sky bridge to the expansive 800,000 square foot Kansas City Convention Center,... Show More
Job Requirements
- High school diploma or equivalent
- Cash handling experience
- Customer service experience
- Ability to work flexible schedule including weekends and holidays
- Basic computer skills
- Excellent customer service skills
Job Qualifications
- Excellent customer service skills
- Basic computer skills
- Ability to work flexible schedule including weekends and holidays
- High school diploma or equivalent
- Cash handling experience
- Customer service experience
Job Duties
- Records all aspects of guest order accurately and enters into computer
- Prepares and presents accurate and complete guest check
- Collects monies due or applies charges to credit card or guest account using POS terminal
- Completes end of shift revenue report and cash deposit
- Handles all transactions accurately and in accordance with established procedures
- Assumes responsibility for accuracy of bank and cash deposits and performs all cash handling activities in accordance with hotel cashiering policies
- Stocks and maintains supplies in all service areas
- Inspects and prepares all service ware prior to use
- Maintains current knowledge of all menu offerings, including ingredients, preparation method, presentation, appearance and time required
- Greets guests in a polite professional manner according to Loews standards
- Suggestively sells menu items to guests to enhance the dining experience
- Inspects presentation of all food items to ensure a quality product is delivered to guests as ordered
- Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
- Clears soiled plates and service ware from service areas and tables to dish wash area, sorting appropriately
- Carries trays of food to tables
- Assists, as required, in preparation of served items
- Maintains cleanliness and sanitary condition of all service and public areas
- Performs all side work duties as assigned
- Assists in the presentation and sale of retail items
- Ensures that perishable stock is rotated
- Assumes accountability for retail products
- Provides excellent customer service at all times
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with Loews Hotels standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with Loews Hotels standards, policies and rules
- Recycles whenever possible
- Remains current with Loews Hotels information and changes
- Complies with Loews Hotels uniform and grooming guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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