Job Overview

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Employment Type

Temporary
Hourly
Internship
Consulting
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $17.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Flexible Schedule

Job Description

Loews Hotels & Co is a premier hospitality company known for delivering exceptional guest experiences through its portfolio of luxury hotels and resorts across the United States and Canada. With a strong commitment to quality service, comfort, and distinguished amenities, Loews Hotels continues to be a leader in the hospitality industry. The company prides itself on creating vibrant and welcoming environments that cater to both leisure and business travelers. Loews Kansas City Hotel represents the company’s exciting expansion into Kansas City, MO, marking a significant milestone as the first hotel designed to serve groups and meetings in the city in... Show More

Job Requirements

  • High school diploma or equivalent
  • Cash handling experience
  • Customer service experience
  • Ability to work flexible schedule including weekends and holidays

Job Qualifications

  • Excellent customer service skills
  • Basic computer skills
  • Ability to work flexible schedule to include weekends and holidays
  • High school diploma or equivalent
  • Cash handling and customer service experience

Job Duties

  • Records all aspects of guest order accurately and enters into computer
  • Prepares and presents accurate and complete guest check
  • Collects monies due or applies charges to credit card or guest account using POS terminal
  • Completes end of shift revenue report and cash deposit
  • Handles all transactions accurately and in accordance with established procedures
  • Assumes responsibility for accuracy of bank and cash deposits and performs all cash handling activities in accordance with hotel cashiering policies
  • Stocks and maintains supplies in all service areas
  • Inspects and prepares all service ware prior to use
  • Maintains current knowledge of all menu offerings including ingredients, preparation method, presentation, appearance and time required
  • Greets guests in a polite, professional manner according to Loews standards
  • Suggestively sells menu items to guests to enhance the dining experience
  • Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
  • Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
  • Clears soiled plates and service ware from service areas and tables to dish wash area, sorts appropriately
  • Carries trays of food to tables
  • Assists in preparation of served items as required
  • Maintains cleanliness and sanitary condition of all service and public areas
  • Performs all side work duties as assigned
  • Assists in the presentation and sale of retail items
  • Ensures that perishable stock is rotated
  • Assumes accountability for retail products
  • Provides excellent customer service at all times
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with Loews Hotels standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with Loews Hotels standards, policies and rules
  • Recycles whenever possible
  • Remains current with Loews Hotels information and changes
  • Complies with Loews Hotels uniform and grooming guidelines

Job Location

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