Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
competitive hourly wage
Employee discounts on food and beverages
opportunities for professional development
supportive work environment
flexible scheduling options
Paid training
Access to exclusive hotel amenities
Job Description
Highgate is a leading real estate investment and hospitality management company known for innovation and excellence in the hospitality industry. As a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also has a growing international presence in Europe, Latin America, and the Caribbean. The company's portfolio boasts global properties with an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in revenues. Highgate provides comprehensive expertise throughout all stages of the hospitality property cycle, encompassing planning, development, recapitalization, and disposition. This expertise, combined with its proprietary... Show More
Job Requirements
- Must be available to work Saturdays and Sundays
- occasional pushing, pulling, lifting or carrying up to 40 pounds
- ability to stand during entire shift
- maintain a warm and friendly demeanor at all times
- must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner
- must be able to multitask and prioritize to ensure outstanding service
- maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- maintain high standards of personal appearance, uniform and grooming
Job Qualifications
- Ability to stand during entire shift
- must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner
- must be able to multitask and prioritize to ensure outstanding service
- maintain a warm and friendly demeanor at all times
- maintain regular attendance in compliance with Highgate Hotel Standards
- maintain high standards of personal appearance, uniform and grooming
Job Duties
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- anticipates customer and store needs by constantly evaluating environment and customers for cues
- communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift
- assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- follows Starbucks as well as Highgate's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- maintains a clean and organized workspace so that associates can locate resources and product as needed
Job Location
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