Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
Competitive medical insurance through Anthem Blue Cross Blue Shield
Dental Insurance
Vision insurance through EyeMed
vacation, sick and holiday programs
pet insurance through ASPCA
Supplemental, Spousal and Child Life insurance
Short and Long-Term Disability plans
401(k) Savings Plan with matching funds
Discounts through YouDecide and hotel room discount programs
Job Description
Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is a prime destination known for its strategic location and exemplary accommodations. This distinguished hotel is close to renowned attractions such as the Georgia Aquarium, World of Coca-Cola, and the College Football Hall of Fame, making it a preferred choice for travelers seeking both leisure and business amenities. As part of the HEI Hotels and Resorts family, Crowne Plaza Atlanta Midtown is committed to delivering authentic Southern hospitality coupled with exceptional service standards. The hotel emphasizes creating memorable experiences for guests through meticulous attention to detail and a... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong interpersonal and communication skills
- Basic proficiency in handling cash and operating POS systems
- Ability to maintain cleanliness and adhere to hygiene standards
- Must be reliable and punctual
- Willingness to comply with company policies and procedures
- Ability to work in a fast-paced environment
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences such as supervisors, coworkers, and the public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly and close the check to the proper method of payment
- Ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding payments and cash management
- Balance house bank at the end of the shift and ensure accountability
- Comply with attendance rules and be available to work regularly
- Perform any other job-related duties as assigned
Job Location
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