
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan with company match
Company paid life insurance
Employee assistance program
Training opportunities
Referral program
Job Description
HMSHost is a globally recognized leader in food and beverage services, primarily operating in travel venues such as airports, highways, and shopping centers. Known for delivering exceptional guest experiences, HMSHost partners with the world's most prestigious brands to offer travelers diverse dining options, ranging from quick-service to fine dining. At its core, HMSHost focuses on customer satisfaction, operational excellence, and career growth for its employees. They pride themselves on creating welcoming environments for guests while providing their associates with numerous opportunities for professional development and advancement within the hospitality industry.
The company operates primarily in airport locations, bringing convenienc... Show More
The company operates primarily in airport locations, bringing convenienc... Show More
Job Requirements
- Must have one year of customer service experience
- preferred: has at least one year of experience working in a high-volume coffee shop
- preferred: previous cash handling experience
- ability to bend, twist, walk and stand to perform normal job functions
- ability to stand or walk for long periods of time
- ability to perform repetitive motions
- ability to bend, stoop or kneel
- must be able to lift up to 40 pounds
- use of hand dexterity for writing, grabbing, pulling, twisting, shaking
Job Qualifications
- Must have one year of customer service experience
- preferred: has at least one year of experience working in a high-volume coffee shop
- preferred: previous cash handling experience
- excellent customer service and communication skills
- demonstrates the ability to interact with customers and co-workers enthusiastically
- requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
- requires the ability to learn and maintain knowledge of certified coffee establishment products and procedures
Job Duties
- Provides exceptional customer service
- greets all guests with a smile and friendly disposition while taking food and beverage orders
- answers questions about menu items and offers recommendations
- calls guests by name
- thanks them for their order before they leave
- Prepares and delivers quality beverages and food products consistently to all guests by adhering to recipe and presentation standards
- Operates a cash register and receives payment from guests while following all brand, HMSHost customer service, and cash handling policies and procedures
- Keeps the store clean, stocked, organized
- decorates customer display areas so they are aesthetically pleasing and up to brand standards
- Follows operational policies and procedures, including those for health and safety and security
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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