Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Cabell Huntington Hospital is a well-established healthcare institution dedicated to providing comprehensive medical services to the community. Known for its commitment to quality patient care and advanced medical technology, Cabell Huntington Hospital serves as a regional referral center offering a range of specialized healthcare services. Among its many departments, the Bariatric Surgery Clinic is a critical unit focused on delivering expert surgical care and support to patients seeking weight loss solutions through bariatric procedures. The hospital is committed to maintaining a patient-centered approach, ensuring that all aspects of care, from initial consultation to post-operative follow-up, are handled with professionalism and compassion. The facility is equipped with state-of-the-art medical equipment and staffed by experienced healthcare professionals, making it a leader in the field of bariatric surgery and treatment in the region.
The full-time Bariatric Scheduler/Receptionist role at Cabell Huntington Hospital is an essential position within the Bariatric Surgery Clinic, serving as the primary front office representative. This role is responsible for greeting patients, managing appointment schedules, and fulfilling administrative processes during office visits. The Bariatric Scheduler/Receptionist (BRS) must uphold a professional image while delivering courteous and efficient service. Exceptional customer service skills are required both over the phone and in person, along with sensitivity to the specific needs of bariatric patients. Handling all incoming calls personally or directing them to appropriate staff promptly is a critical part of the responsibilities, with the ability to prioritize calls based on urgency. The position involves maintaining patient and provider appointment schedules using various formats, including Electronic Medical Record (EMR) systems. The BRS also collaborates closely with Marshall Health to ensure all patient data is current and compliant with billing and medical records standards.
This role is vital for meeting the unique scheduling criteria required for the bariatric department's accreditation standards, demanding strong organizational skills and attention to detail. The BRS must be capable of working both independently and as a team member, demonstrating problem-solving and problem-prevention capabilities. Multitasking while maintaining accuracy is necessary to succeed in this role, where developing effective organizational systems is key. Additional duties may be assigned to support the ongoing improvement of the bariatric program, emphasizing the dynamic and integral nature of this position within the hospital environment. Overall, this position offers an exciting opportunity for professionals who are detail-oriented, organized, and passionate about providing excellent support to a specialized patient population within a respected healthcare institution.
The full-time Bariatric Scheduler/Receptionist role at Cabell Huntington Hospital is an essential position within the Bariatric Surgery Clinic, serving as the primary front office representative. This role is responsible for greeting patients, managing appointment schedules, and fulfilling administrative processes during office visits. The Bariatric Scheduler/Receptionist (BRS) must uphold a professional image while delivering courteous and efficient service. Exceptional customer service skills are required both over the phone and in person, along with sensitivity to the specific needs of bariatric patients. Handling all incoming calls personally or directing them to appropriate staff promptly is a critical part of the responsibilities, with the ability to prioritize calls based on urgency. The position involves maintaining patient and provider appointment schedules using various formats, including Electronic Medical Record (EMR) systems. The BRS also collaborates closely with Marshall Health to ensure all patient data is current and compliant with billing and medical records standards.
This role is vital for meeting the unique scheduling criteria required for the bariatric department's accreditation standards, demanding strong organizational skills and attention to detail. The BRS must be capable of working both independently and as a team member, demonstrating problem-solving and problem-prevention capabilities. Multitasking while maintaining accuracy is necessary to succeed in this role, where developing effective organizational systems is key. Additional duties may be assigned to support the ongoing improvement of the bariatric program, emphasizing the dynamic and integral nature of this position within the hospital environment. Overall, this position offers an exciting opportunity for professionals who are detail-oriented, organized, and passionate about providing excellent support to a specialized patient population within a respected healthcare institution.
Job Requirements
- high school diploma or equivalent
- aHA BLS certification
- 1 to 2 years of position-related experience, 2 to 5 years preferred
- clerical and/or scheduling experience in a medical office
- familiarity with medical terminology
- experience in direct customer or patient care services
Job Qualifications
- high school diploma or equivalent
- junior college, technical school, or bachelor’s degree preferred
- aHA BLS certification
- 1 to 2 years of position-related experience required, 2 to 5 years preferred
- knowledge of medical terminology
- experience in clerical and/or scheduling in a medical office
- customer service skills
- ability to work independently and as part of a team
Job Duties
- greet and fulfill process requirements during office appointments
- maintain patient and provider appointment schedules including electronic medical records
- handle incoming calls and direct to appropriate staff
- prioritize calls based on urgency
- work closely with Marshall Health to maintain patient data for billing and compliance
- develop organizational systems to manage multiple tasks
- perform additional duties to support the bariatric program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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