Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $17.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading integrated entertainment company that has made a significant mark across North America through its diverse offerings in sports content, casino gaming experiences, and online betting platforms. With an expansive footprint of 43 destinations, PENN Entertainment is recognized for providing thrilling and enjoyable experiences that captivate millions of guests each year. Their commitment transcends mere entertainment by embracing core values such as diversity, sustainability, and community involvement. The company fosters an inclusive work environment where employees can thrive and grow professionally, supported by robust career development programs and Total Rewards packages designed to address financial, physical, and mental well-being.
The company is looking for dedicated individuals who are passionate about creating fun and engaging experiences for guests and who thrive in a dynamic, fast-paced setting. With a focus on team collaboration and customer satisfaction, PENN Entertainment invites you to be part of a culture that values enthusiasm, service excellence, and professional growth. This is an opportunity to join a forward-thinking, community-oriented organization with a competitive starting salary of $17.50 per hour and benefits including day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off.
The role particularly emphasizes fostering a fun environment, acting as a gracious host to guests and coworkers alike, and promoting a positive community influence. Key responsibilities involve providing fast, professional service in guest-facing positions such as assisting beverage servers and bartenders, monitoring alcohol consumption to ensure safety, and serving as ambassadors of goodwill. Employees will also actively promote casino events and provide personalized guest service, often using guests' names to add a friendly, personal touch. The role demands strong teamwork skills, including collaboration with various operational staff to maintain high standards in appearance, supply management, and cleanliness across workstations.
Moreover, this position requires physical stamina and the ability to work effectively in noisy, crowded, and sometimes smoke-filled environments. Employees must be adaptable to fast-paced conditions while maintaining focus on superior customer service and health and safety compliance. Overall, this role not only involves supporting operational excellence at the casino but also contributing positively to the overall guest experience, making it a fulfilling opportunity for motivated individuals ready to grow within the entertainment and gaming industry.
The company is looking for dedicated individuals who are passionate about creating fun and engaging experiences for guests and who thrive in a dynamic, fast-paced setting. With a focus on team collaboration and customer satisfaction, PENN Entertainment invites you to be part of a culture that values enthusiasm, service excellence, and professional growth. This is an opportunity to join a forward-thinking, community-oriented organization with a competitive starting salary of $17.50 per hour and benefits including day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off.
The role particularly emphasizes fostering a fun environment, acting as a gracious host to guests and coworkers alike, and promoting a positive community influence. Key responsibilities involve providing fast, professional service in guest-facing positions such as assisting beverage servers and bartenders, monitoring alcohol consumption to ensure safety, and serving as ambassadors of goodwill. Employees will also actively promote casino events and provide personalized guest service, often using guests' names to add a friendly, personal touch. The role demands strong teamwork skills, including collaboration with various operational staff to maintain high standards in appearance, supply management, and cleanliness across workstations.
Moreover, this position requires physical stamina and the ability to work effectively in noisy, crowded, and sometimes smoke-filled environments. Employees must be adaptable to fast-paced conditions while maintaining focus on superior customer service and health and safety compliance. Overall, this role not only involves supporting operational excellence at the casino but also contributing positively to the overall guest experience, making it a fulfilling opportunity for motivated individuals ready to grow within the entertainment and gaming industry.
Job Requirements
- High school diploma or equivalent
- Read, write legibly, understand and speak English
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate second-hand smoke, noise, bright lights
- Able to work at a fast pace in often crowded and noisy environment
Job Qualifications
- High school diploma or equivalent
- Excellent customer service and communication skills
- Able to work in constricting areas
- Able to tolerate second-hand smoke, noise, bright lights
- Available to work nights, weekends, holidays, and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
Job Duties
- Responsible for fostering a fun environment
- Responsible for being a gracious host to all guests and co-workers
- Responsible for promoting a positive influence in the community and participating in company-sponsored events
- Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions
- Promotes casino events and programs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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