Barback-Gilley's - (Expired Job)

Wichita, KS, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $9.75 - $16.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

overtime pay

Employee Discounts

Job Description

Gilley's is a renowned entertainment and dining establishment known for its vibrant atmosphere, exceptional service, and a commitment to providing an unforgettable guest experience. As a popular destination for locals and visitors alike, Gilley's integrates a lively bar scene with high-volume dining and entertainment, creating a unique environment where hospitality professionals can thrive and grow. This dynamic setting requires a dedicated team to support its operations and uphold the standards that have made Gilley's a standout venue in the industry.

The role of the Barback at Gilley's is pivotal in maintaining the smooth and efficient functioning of the bar areas. This position entails ensuring that liquor supplies are adequately stocked, bar areas are kept sanitary and safe, and that all customer interactions are handled with the utmost professionalism and courtesy. The Barback supports bartenders by managing inventory, restocking supplies like glassware and ice, and performing deep cleaning to maintain high hygiene standards. Working in a fast-paced, high-volume environment, the Barback must be physically strong, able to operate necessary equipment such as electric pallet jacks, and capable of standing and walking for long periods. The role also requires vigilant attention to detail in observing bar activity, handling routine customer complaints discreetly, and contributing to a welcoming atmosphere that encourages repeat business.

Employment at Gilley's as a Barback is full-time and demands flexibility, including availability to work nights, weekends, holidays, and overtime as required. Candidates must be 21 years or older, able to obtain and maintain a KRGC Gaming License, and possess excellent communication skills along with a professional appearance. The position is not only about supporting bar operations but also about fostering guest relationships and ensuring a positive, safe environment. The Barback will also have opportunities to cross-train in other Food & Beverage roles, enhancing their versatility and career growth within the company. Gilley's emphasizes adherence to regulatory, departmental, and company policies, encouraging ethical conduct and teamwork throughout its workforce. This role offers a rewarding opportunity to be part of a lively and respected hospitality venue, contributing directly to customer satisfaction and operational excellence.

Job Requirements

Physically mobile with reasonable accommodations
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items in excess of 80 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Job Qualifications

Must be at least 21 years of age or older and have the ability to obtain and retain KRGC gaming license
One year of direct customer contact experience, preferred
High-volume restaurant experience preferred
Possess physical strength and mobility
Must be able to operate electric pallet jack and other tools necessary to do the job
Display professionalism
excellent verbal and written communication skills
Professional appearance as outlined in the Gilley's Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

Job Duties

Ensure proper set-up, stocking, and delivery of liquor supplies, glassware and ice
Maintain cleanliness of bar areas, coolers and equipment
Perform deep cleaning of bars
Complete required paperwork including bar transfers (liquors) and dry stock deliveries (napkins, towels and straws)
Maintain PARS of liquors, beers, and supplies in coolers and dry storage areas, order as needed
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation
Crosstrain in other F&B jobs
Other duties as assigned