BARBACK - FT

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $9.75 - $16.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading company in the gaming and entertainment industry, renowned for providing exciting and memorable experiences to its guests. Committed to fostering a dynamic and engaging workplace, PENN Entertainment cultivates a culture where having fun is a priority, and career development is supported with a comprehensive approach. The company thrives on diversity, teamwork, and a passion for service, creating an environment where employees are encouraged to grow and excel within the fast-paced and vibrant casino and entertainment sectors. They offer competitive compensation packages that go beyond base salary to include an impressive Total Rewards program focused on financial, physical, and mental well-being. This includes benefits such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure, reflecting the company’s commitment to employee satisfaction and career advancement.

This particular role at PENN Entertainment offers an exciting opportunity for individuals who are enthusiastic about providing exceptional customer service in a casino setting. The position is centered around ensuring an outstanding guest experience by delivering fast, friendly, and professional service. Employees in this role act as ambassadors of goodwill, promoting casino events and serving guests with personalized attention. They work closely with beverage servers, bartenders, and supervisors to maintain operational efficiency and uphold safety and cleanliness standards. This role requires a strong disposition for customer interaction, adaptability to a fast-paced environment, and the physical ability to manage various tasks, including lifting heavy items and maintaining orderly bar areas. By joining PENN Entertainment as part of this team, employees contribute directly to the vibrant atmosphere and success of the casino, while also benefiting from a supportive network that values individual growth and career progression within the entertainment industry.

Job Requirements

Must be 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be able to respond to visual and oral cues
Able to work in constricting areas
Able to tolerate noise and bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift over a 100 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Job Qualifications

High school diploma or equivalent
Excellent customer service/communication skills
Ability to work in a fast-paced, crowded, noisy environment
Ability to respond to visual and oral cues
Meet professional appearance standards as prescribed by company policy
Physically mobile with ability to push, pull, carry and lift over 100 lbs

Job Duties

Providing fast, friendly, professional service to casino guests, beverage servers and bartenders
Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
Serving as ambassador of goodwill while working and at customer and public relations functions
Promoting casino events and programs
Providing personalized service and uses guest name
Resolving service problems according to guidelines
Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors