
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and maintaining high standards of service across its distinguished portfolio of brands. Among these brands is JW Marriott, a luxury collection within Marriott International that includes more than 100 exquisite properties in major gateway cities and unique resort locations worldwide. JW Marriott is not only dedicated to providing guests with luxurious and memorable stays but also deeply values its associates by fostering an inclusive, supportive, and enriching work environment. The company believes that when associates are happy and well cared for, it directly translates into exceptional guest service, a philosophy they proudly term "The JW Treatment." Within JW Marriott and Marriott International, associates are given ample opportunities for training, development, and recognition, allowing them to advance their careers while pursuing their passions amid a place centered on holistic well-being. The culture is built on confidence, innovation, authenticity, and intuition, reflecting the legacy of the company founder, J. Willard Marriott.
The role of Guest Service Support Expert at JW Marriott offers an exciting opportunity for individuals passionate about hospitality and delivering memorable guest experiences. This position is integral to the food and beverage operations, ensuring seamless service that enhances the overall guest experience beyond merely providing food and drinks. A Guest Service Support Expert is responsible for a variety of support tasks, ranging from setting tables, assisting kitchen staff, replenishing supplies, to maintaining cleanliness in work areas. The role goes beyond basic duties—it's about contributing to an engaging and unique hospitality experience that guests will remember. Individuals in this role must adhere strictly to safety standards, company policies, quality standards, and professional presentation in appearance and communication. The work environment requires physical activity such as standing, sitting, or walking for extended periods, navigating varied surfaces, and performing manual tasks involving lifting and carrying objects up to 25 pounds independently or 50 pounds with assistance. This hands-on role demands attentiveness, initiative, teamwork, and a positive attitude to ensure operational excellence at every turn. Although previous experience in a food and beverage environment is preferred, it is not mandatory, making this an excellent entry-level opportunity for candidates starting their careers in hospitality. The company operates on a principle of equal opportunity employment, fostering diversity and inclusion without discrimination based on protected legal categories. By joining JW Marriott, associates become part of a global community dedicated to elevating the art of hospitality and upholding the brand's commitment to superior guest service every day.
The role of Guest Service Support Expert at JW Marriott offers an exciting opportunity for individuals passionate about hospitality and delivering memorable guest experiences. This position is integral to the food and beverage operations, ensuring seamless service that enhances the overall guest experience beyond merely providing food and drinks. A Guest Service Support Expert is responsible for a variety of support tasks, ranging from setting tables, assisting kitchen staff, replenishing supplies, to maintaining cleanliness in work areas. The role goes beyond basic duties—it's about contributing to an engaging and unique hospitality experience that guests will remember. Individuals in this role must adhere strictly to safety standards, company policies, quality standards, and professional presentation in appearance and communication. The work environment requires physical activity such as standing, sitting, or walking for extended periods, navigating varied surfaces, and performing manual tasks involving lifting and carrying objects up to 25 pounds independently or 50 pounds with assistance. This hands-on role demands attentiveness, initiative, teamwork, and a positive attitude to ensure operational excellence at every turn. Although previous experience in a food and beverage environment is preferred, it is not mandatory, making this an excellent entry-level opportunity for candidates starting their careers in hospitality. The company operates on a principle of equal opportunity employment, fostering diversity and inclusion without discrimination based on protected legal categories. By joining JW Marriott, associates become part of a global community dedicated to elevating the art of hospitality and upholding the brand's commitment to superior guest service every day.
Job Requirements
- high school diploma or equivalent
- able to stand, sit, or walk for extended periods
- able to move, lift, carry, push, pull objects up to 25 pounds without assistance
- able to lift up to 50 pounds with assistance
- able to reach overhead and below knees including bending and twisting
- comply with company policies and procedures
- maintain a professional appearance
- provide excellent guest service
- no prior supervisory experience
- able to work flexible hours
Job Qualifications
- high school diploma or G.E.D. equivalent
- preferred prior experience in food and beverage service
- strong communication skills
- ability to follow directions and work in a team
- basic understanding of food safety and hygiene practices
- no supervisory experience required
Job Duties
- set tables as required
- assist kitchen staff with food preparation and service tasks
- clean work areas and ensure sanitation standards
- replenish food and beverage supplies
- maintain an organized and safe work environment
- communicate effectively with team members and supervisors
- follow company policies and procedures
Job Criteria
Experience
No experience required
Job Location
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