Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $9.25 - $15.25
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Work Schedule

Standard Hours
Flexible
Day Shifts
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Benefits

50 percent dining privilege
fast-paced fun environment
Open-door communication
Ability to advance your career
health benefits

Job Description

Miller's Ale House is a popular American restaurant and bar known for its lively atmosphere, delicious food, and a wide selection of beverages. With several locations across the country, this establishment prides itself on delivering exceptional guest experiences through its dedicated staff and vibrant environment. The restaurant combines a fast-paced, fun setting with a welcoming attitude, catering to families, sports fans, and casual diners alike. Miller's Ale House is committed to creating an inclusive workplace where team members are valued for their integrity, dedication, and teamwork. This role is a fantastic opportunity for individuals who thrive in hospitality and want to contribute to making memorable guest experiences every day.

As a Front of House Team Member at Miller's Ale House, you play a critical role in enhancing guest satisfaction by supporting the Bartender Team and other front-line staff. This position involves ensuring that all beverage preparations are well supplied and that guests receive the highest level of service according to the company's standards. You will be responsible for multiple tasks that range from greeting guests to assisting servers with food delivery and maintaining a clean dining area. Your commitment to service excellence and teamwork directly impacts the overall guest experience, making you a key part of the operational success.

In this fast-paced role, punctuality and professionalism are essential. Wearing a full uniform and arriving on time helps maintain the high standards expected. Your duties also include setting up and resetting tables, ensuring silverware and cleanliness meet specifications, and communicating effectively with colleagues and management. Safety and sanitation practices are paramount, and you will be expected to maintain clean workspaces, follow proper food handling guidelines, and assist with sanitary measures such as hand washing and restroom upkeep.

The company supports growth and career advancement, offering a dynamic work environment with opportunities to learn new skills and take on greater responsibilities. Benefits include a 50 percent dining privilege, health benefits, and a culture of open communication which fosters personal and professional development. If you have a passion for hospitality, strong communication skills, and thrive in a team setting, this role at Miller's Ale House offers a rewarding career path with both challenges and opportunities to excel.

Job Requirements

  • Minimum age of 18 years unless otherwise dictated by state law
  • Ability to multitask and work in a fast-paced environment
  • Strong communication skills
  • Ability to work both independently and as part of a team
  • Commitment to punctuality and wearing the full uniform
  • Ability to adhere to safety and sanitation protocols
  • Willingness to support other Front of House functions
  • Positive attitude and commitment to exceptional service

Job Qualifications

  • Must be a minimum of 18 years of age unless otherwise dictated by state law
  • Possesses communication skills and the ability to work alone as well as with a team
  • Ability to multitask and work in a fast-paced environment
  • Supports other Front of House functions as needed
  • Positively communicates with other Team Members and Management to keep one another informed
  • Provides exceptional service throughout the entire shift
  • Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

Job Duties

  • Arrives to work on time as scheduled in full uniform
  • Provides the highest level of service by adhering to all Miller's Ale House service standards
  • Works directly with other Team Members to ensure all the Guest's needs are fulfilled in a timely manner
  • Assists host/hostess with greeting and seating Guests
  • Assists servers in running food while ensuring proper food handling guidelines are being followed
  • Acknowledges all Guests that come within five feet in a smiling, friendly manner
  • Assists the servers in pre-bussing dishware as the Guests has finished eating
  • Provides final removal of all plate and glassware after a Guest departs from the table
  • Resets all tables within a timely manner after Guest departure including perfect silverware setup and cleanliness detail
  • Collects bus tubs at Quality Assurance and server stations
  • Empties trash cans in the restaurant
  • Ensures proper food handling and sanitation of work areas
  • Accomplishes end of shift side work
  • including ensuring work areas are stocked and ready for the next scheduled server to take over
  • Interacts with Guests to create "Ale House Raving Fans"
  • Communicates with fellow Team Members and Management to keep one another informed
  • wears a headset

Job Criteria

Experience

Entry Level (1-2 years)


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