Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance

Job Description

Kalahari Resorts & Conventions is a renowned chain of African-themed resorts that boasts America’s largest indoor waterparks, luxurious spas, exceptional dining, and innovative convention centers. With multiple locations including Wisconsin Dells, Sandusky, Pocono Manor, Round Rock, and Spotsylvania County, Kalahari Resorts offers a unique blend of entertainment, relaxation, and hospitality. The company is a family-owned business rooted in the philosophy of "Lead with Love," which symbolizes care, community engagement, and respect for guests and associates alike. They actively participate in philanthropy, partnering with charity: water to bring clean drinking water to millions in Africa, exemplifying their commitment beyond hospitality.

The role of Bar Supervisor at Kalahari Resorts & Conventions plays an integral part in the beverage department, directly impacting guest satisfaction and operational excellence. This position is designed for individuals who provide leadership, mentorship, and supervision to the bar teams across various resort venues. The Bar Supervisor supports the Beverage Manager in ensuring seamless bar operations, including monthly inventories, weekly orders, scheduling, and staff training. This role demands a hands-on approach to overseeing the preparation and service of high-quality beverages, maintaining strict adherence to recipes and hospitality standards.

As part of the leadership team, the Bar Supervisor embodies the company’s core values by creating a positive work environment that fosters associate engagement, development, and performance. Leadership by example is critical, ensuring that service is consistently friendly, responsive, and professional to uphold the exceptional reputation of Kalahari. Managing compliance with alcohol consumption standards, maintaining cleanliness, and overseeing the opening and closing procedures of bars and beverage stations are important components of the job.

This role offers the opportunity to work in a dynamic and fast-paced environment where delivering extraordinary guest experiences is paramount. Candidates will be part of a supportive team that values innovation, career growth, and the personal development of its associates. Kalahari Resorts provides comprehensive training and certification opportunities to ensure employees are equipped to excel in their roles. The company recognizes and rewards dedication, offering a competitive benefits package to full-time associates including health, dental, and vision coverage, 401(k) matching, paid time off, holiday compensation, and employee appreciation programs.

Joining Kalahari Resorts as a Bar Supervisor means contributing to an award-winning hospitality brand acknowledged by Forbes as one of America’s Best Midsize Employers and recognized for its inclusivity and workplace culture. Whether enhancing guest experiences through superior service or developing the next generation of hospitality professionals, the role promises a fulfilling career path with plenty of room for advancement within the company’s supportive framework.

Job Requirements

  • Must be at least 21 years of age
  • Must have a bartender's license
  • Completion of an alcohol awareness/safety class and state-certified proper food handling certification may be required
  • 3 years of extensive experience in bar, restaurant, kitchen, hotel, resort management preferred
  • Ability to work flexible hours including weekends and holidays

Job Qualifications

  • Must be at least 21 years of age
  • Must have a bartender's license to work in this position
  • 3 years' extensive experience in bar, restaurant, kitchen, hotel, resort management preferred
  • State or local law may require a certificate upon completion of an alcohol awareness/safety class as well as state-certified proper food handling certification
  • Must be able to work and be flexible with all shifts, weekends, and holidays

Job Duties

  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
  • Ensure that all food and beverage products are consistently prepared and served according to the venue's recipes, portioning, and serving standards
  • Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of associates and creating a positive, productive working environment
  • Assist Beverage Manager to develop, coach, and train new staff and existing staff in all areas of managerial and professional development
  • Ensure that all associates are aware of guests' rate of consumption of alcohol and its effect and take immediate corrective action to help the guest as well as to protect the interest of Kalahari Resorts and its associates
  • Understand how to open and close the bar/beverage station, and the ability to perform each position in the front-of-house and back-of-house
  • Report all concerns and problems to the Beverage Manager when appropriate

Job Criteria

Experience

Mid Level (3-7 years)


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