Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The Pueblo of Santa Ana operates a vibrant and welcoming casino environment, dedicated to delivering outstanding gaming and hospitality experiences. As a renowned establishment that blends cultural heritage with modern entertainment, it offers guests an immersive and enjoyable visit. The Pueblo of Santa Ana Casino is committed to excellence in guest services, including its food and beverage operations, ensuring each visitor feels valued and attended to. The casino's commitment to quality, safety, and regulatory compliance makes it a respected leader in the industry, especially within the Santa Ana tribal community.
The role of Bar Supervisor within the Pueblo of Santa Ana Casino is a pivotal position responsible for supervising the bar and lounge operations to ensure excellent guest service while effectively managing costs. This full-time position emphasizes training, scheduling, hiring, quality control, ordering, inventory management, and maintaining proper staffing levels. Working closely with the Food and Beverage Manager, the Bar Supervisor ensures that all food and beverage products served meet established standards and maintains adherence to all applicable gaming and beverage regulations, including the Casino Control Act.
As a leader within the bar area, the Bar Supervisor plays a crucial role in fostering a positive work environment by actively supporting and promoting the company’s core values. This position prioritizes effective communication, approachability, and respect, treating every team member and guest with dignity. The supervisor not only trains new bar staff but continuously monitors performance and compliance to deliver seamless service and maintain operational efficiency.
Key responsibilities include overseeing staffing to meet service demand, ensuring beverage products are stocked and available, managing documentation and reporting, and enforcing safety and service protocols. The role demands excellent guest service skills, interpersonal communication, professional appearance, and the ability to work flexible hours including nights, weekends, and holidays. Preference is given to qualified Santa Ana Tribal members, emphasizing the importance of community involvement and cultural respect.
This supervisory position offers a dynamic work environment, combining the excitement of casino operations with the hospitality of food and beverage services. The Bar Supervisor will use specialized tools such as POS systems and commercial bar equipment, and must be capable of handling physically demanding tasks including lifting and working in varied conditions. Additionally, the role requires maintaining a non-gaming license from the Pueblo of Santa Ana Gaming and Regulatory Commission, highlighting the regulatory standards essential to this position.
Overall, the Bar Supervisor role at the Pueblo of Santa Ana Casino offers an enriching career opportunity for an individual passionate about hospitality, leadership, and culturally rich working environments within the gaming and entertainment industry.
The role of Bar Supervisor within the Pueblo of Santa Ana Casino is a pivotal position responsible for supervising the bar and lounge operations to ensure excellent guest service while effectively managing costs. This full-time position emphasizes training, scheduling, hiring, quality control, ordering, inventory management, and maintaining proper staffing levels. Working closely with the Food and Beverage Manager, the Bar Supervisor ensures that all food and beverage products served meet established standards and maintains adherence to all applicable gaming and beverage regulations, including the Casino Control Act.
As a leader within the bar area, the Bar Supervisor plays a crucial role in fostering a positive work environment by actively supporting and promoting the company’s core values. This position prioritizes effective communication, approachability, and respect, treating every team member and guest with dignity. The supervisor not only trains new bar staff but continuously monitors performance and compliance to deliver seamless service and maintain operational efficiency.
Key responsibilities include overseeing staffing to meet service demand, ensuring beverage products are stocked and available, managing documentation and reporting, and enforcing safety and service protocols. The role demands excellent guest service skills, interpersonal communication, professional appearance, and the ability to work flexible hours including nights, weekends, and holidays. Preference is given to qualified Santa Ana Tribal members, emphasizing the importance of community involvement and cultural respect.
This supervisory position offers a dynamic work environment, combining the excitement of casino operations with the hospitality of food and beverage services. The Bar Supervisor will use specialized tools such as POS systems and commercial bar equipment, and must be capable of handling physically demanding tasks including lifting and working in varied conditions. Additionally, the role requires maintaining a non-gaming license from the Pueblo of Santa Ana Gaming and Regulatory Commission, highlighting the regulatory standards essential to this position.
Overall, the Bar Supervisor role at the Pueblo of Santa Ana Casino offers an enriching career opportunity for an individual passionate about hospitality, leadership, and culturally rich working environments within the gaming and entertainment industry.
Job Requirements
- Preference is given to qualified Santa Ana Tribal members
- High school diploma or GED required
- New Mexico liquor server’s license required
- Food Handlers card within 90 days of hire
- Minimum of 1-2 years of job-related experience
- Excellent guest service skills
- Good interpersonal, verbal and communication skills
- Professional appearance
- Comply with the approved company dress code
- Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays
- Bi-lingual and multi-cultural experience preferred
- Smartphone capable of running company applications required
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Qualifications
- High school diploma or GED
- Minimum of 1-2 years of relevant job experience
- Excellent guest service skills
- Strong interpersonal, verbal and communication skills
- Professional appearance
- Ability to handle conflict situations
- Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Duties
- Train all new bar staff to ensure consistency and proper training
- Ensure all food and beverage products meet established specifications and standards
- Provide proper levels of service based on forecasted needs
- Comply with and enforce Casino Control Act and Commission regulations and internal controls
- Communicate variances from standards to the Food and Beverage Manager
- Maintain a neat, clean, organized, safe and comfortable work environment
- Schedule breaks without interrupting guest service
- Ensure adequate staff on the casino floor to serve guests timely
- Maintain adequate product stock in bars and warehouse
- Prepare verbal or written documentation
- Assign bartenders, servers, barbacks, and beverage servers to work areas and monitor effectiveness
- Provide prompt, courteous, and friendly service to build relationships with guests
- Complete all financial reports and accurately log staff time and attendance
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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