Bar Service Lead

Bass Road Sports and Entertainment is a prominent company specializing in managing and operating sports and entertainment events, including team sports such as soccer matches. Known for their commitment to providing exceptional stadium experiences, the company maintains high standards of service and guest satisfaction across all events. With various sports and entertainment events hosted at the stadium, the company places great emphasis on operational efficiency, staff training, safety, and customer service excellence. The employment type is part-time or event-based, centered around Fort Wayne FC home matches primarily on Saturday evenings from May through October, with occasional midweek matches and other stadium events throughout the year. This allows for dynamic scheduling that accommodates both routine and special event requirements while ensuring compliance with legal and safety standards.

The role of Bar Service Lead at Bass Road Sports and Entertainment involves providing on-the-floor direction and leadership for bar operations throughout the stadium. This position plays a critical part in supporting Bar Servers by ensuring a smooth workflow, high quality beverage service, and full compliance with alcohol regulations. The Bar Service Lead oversees the day-to-day activities of the bar during events, managing staff placement, break schedules, product stocking, and operational adjustments in real time to handle varying crowd volumes and product availability. This role requires working closely with Supervisors and Managers to communicate operational challenges and resource needs. Responsibilities also include assisting in training new staff on proper drink preparation, responsible alcohol service, and proper use of point-of-sale systems.

Working in a fast-paced, high-volume environment with large crowds, the Bar Service Lead must be able to multitask efficiently and make quick decisions to maintain guest satisfaction and smooth bar operations. The role demands strong leadership, communication skills, and the ability to model professional behavior and service standards for the bar team. Additional tasks include monitoring alcohol service compliance, verifying IDs according to Indiana state laws and stadium policies, and maintaining cleanliness and sanitation standards aligned with health regulations.

The Bar Service Lead also provides hands-on assistance, pouring drinks and restocking items during peak periods to support the team and ensure timely service. They act as an essential liaison between Bar Servers, Supervisors, and Management, providing feedback and operational input though they do not hold formal hiring or disciplinary authority. The role requires professionalism, reliability, and a guest-focused mindset as well as the flexibility to work evenings, weekends, and on variable event-driven schedules. Physical demands include standing and walking for long periods, lifting moderate weights, and working in diverse conditions near equipment and in both indoor and outdoor bar locations.

Overall, this position offers an excellent opportunity for individuals with bartending experience who are eager to step into a leadership role within a vibrant stadium environment. The Bar Service Lead helps ensure that every event runs smoothly by combining strong operational oversight with a commitment to exceptional guest service and responsible alcohol practices, contributing significantly to positive fan experiences and event success.