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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,000.00 - $75,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
training programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its diverse portfolio of award-winning properties offering exceptional guest experiences worldwide. One of its prestigious brands, The Ritz-Carlton, is synonymous with luxury and impeccable service. The Ritz-Carlton Ladies and Gentlemen are known for crafting extraordinary experiences that leave a lasting impression on guests long after their stay. The company prides itself on fostering a culture where creativity, thoughtfulness, and compassion are empowered, setting the standard for rare and special luxury service globally. Marriott International is committed to being an equal opportunity employer, embracing diversity and inclusion while... Show More
Job Requirements
- High school diploma or GED
- Minimum of 4 years experience in food and beverage or related area
- Or 2-year degree from an accredited institution in relevant field with at least 2 years related experience
- Excellent communication skills
- Strong leadership and supervisory skills
- Ability to work flexible hours including peak meal periods
- Knowledge of food safety and sanitation standards
- Compliance with local, state and federal liquor laws
- Ability to manage multiple priorities and resolve issues quickly
- Capability to mentor and develop team members
- Professional demeanor and integrity
- Computer literacy including financial and inventory management systems
Job Qualifications
- High school diploma or GED
- Four years experience in food and beverage, culinary or related professional area
- Or two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in food and beverage or related area
- Strong interpersonal and communication skills
- Leadership and team management experience
- Knowledge of food safety and sanitation standards
- Understanding of liquor laws and hospitality regulations
- Ability to handle guest complaints effectively
- Problem-solving and decision-making skills
- Ability to develop and deliver training programs
- Financial management skills
Job Duties
- Supervises and manages employees
- Manages all day-to-day operations
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
- Reviews staffing levels to ensure guest service, operational needs and financial objectives are met
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Advocates sound financial/business decision making
- Demonstrates honesty/integrity
- Leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Identifies developmental needs of others and coaches, mentors, or helps improve skills
- Develops goals and plans to prioritize and accomplish work
- Ensures productivity levels of employees
- Provides leadership, vision and direction to prioritize departmental goals
- Ensures compliance with all food and beverage policies, standards and applicable laws
- Ensures staff understands local, state and Federal liquor laws
- Establishes open and collaborative relationships within the team
- Monitors alcohol beverage service compliance
- Provides exceptional customer service beyond expectations
- Manages guest satisfaction and addresses complaints
- Meets with guests to obtain feedback on quality of food and beverage and service
- Implements corrective actions to improve service
- Incorporates guest satisfaction into departmental meetings
- Manages service delivery from entry to departure
- Provides guidance and direction to subordinates including performance standards monitoring
- Develops educational and training programs
- Ensures fair and equitable treatment and strives to improve employee retention
- Solicits employee feedback and reviews satisfaction to address problems
- Ensures recognition takes place across areas of responsibility
- Assists servers and hosts during peak periods
- Oversees financial aspects including purchasing and invoice payments
- Analyzes information and solves problems
- Supervises daily shift operations in absence of Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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