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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Standard Hours
Flexible
Benefits
flexible scheduling
Free meals on working shifts
meal discounts
Employee Life Assistance Program
college scholarships
Multiple health care plans
Dental
Job Description
Smokey Bones is a renowned full-service restaurant chain known for delivering exceptional barbecue, award-winning ribs, and a vibrant dining atmosphere across 63 locations in 16 states. Celebrated for its authentic slow-smoked and fire-grilled meats, Smokey Bones offers an extensive menu featuring a variety of meats available for dine-in, pick-up, online ordering, catering, and delivery. The restaurant also boasts a full bar with a well-curated selection of bourbons, whiskeys, domestic, imported, and local craft beers, as well as handcrafted signature cocktails. This dynamic and spirited environment underscores a commitment to quality food, excellent service, and a fun, welcoming place where guests... Show More
Job Requirements
- Previous bar manager or service management experience in a full-service restaurant with full bar
- computer knowledge including Excel, Windows, POS
- results driven
- trustworthy and team oriented
- ability to engage and develop team members and coach in adherence to company policies
- passion for hospitality industry
- focused on creating amazing guest and employee experiences
- ability to stand for 10 hours and lift 50 lbs
- pre-employment screening required post offer including drug test, criminal background check and verifiable employment references
Job Qualifications
- Previous bar manager or service management experience in a full-service restaurant with a full bar
- computer knowledge including Excel, Windows, and POS systems
- ability to engage and develop team members while coaching in adherence to company policies
- passion for the hospitality industry and delivering excellent guest and employee experiences
- strong leadership and communication skills
- ability to stand for 10 hours and lift 50 pounds
- trustworthy and results driven
- team oriented
- knowledge of local, state, and federal laws related to restaurant operations
Job Duties
- Coach teammates on how to deliver an excellent guest experience
- coach teammates on how to anticipate, identify, and resolve issues that impact the guest experience
- coach teammates on how actions impact the guest experience and how results indicate the level of guest service provided
- positively interact and visit with guests and solicit feedback
- handle and follow up on guest concerns escalated from the teammate level, escalate to GM and DO as necessary
- ensure the quality of all restaurant facilities by aligning with General Manager and Director on priority needs and support maintenance
- model standards and expected behaviors for restaurant managers and teammates
- model and teach company values and culture
- train all new menu items and changes in standards
- write schedules for department staff
- coach teammates on operational excellence, maintenance, and facilities
- motivate teammates to improve performance
- deliver positive and constructive performance feedback and align on disciplinary actions
- develop leadership skills in self and teammates
- establish plans and communicate strategy to achieve inventory level, sales growth, and guest satisfaction goals
- communicate areas needing improvement to meet business goals
- review sales and trends and help initiate programs to grow sales
- learn profit and loss statements, forecasting, and scheduling budgets
- conduct administrative duties to support restaurant operations and compliance with laws
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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