Bar Crew Member

Scranton, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Retirement Plan

Paid training

Job Description

Dave & Buster's is a renowned entertainment and dining establishment that combines a full-service restaurant, a lively bar, and a state-of-the-art arcade, creating a unique and engaging experience for guests of all ages. Known for its energetic atmosphere, delicious food, and wide variety of games, Dave & Buster's attracts a diverse clientele seeking both dining and entertainment under one roof. The company prides itself on delivering superior customer service, a fun environment, and a memorable experience, making it a popular destination for social gatherings, celebrations, and casual outings. With a commitment to inclusive recruitment practices, Dave & Buster's values diversity and equal opportunity, striving to create a welcoming work environment for all employees.

As a Bar Crew Member at Dave & Buster's, you will play a crucial role in enhancing the customer experience by providing excellent beverage service and friendly interactions with guests. Your responsibilities will include expertly preparing a wide range of alcoholic and non-alcoholic drinks using established recipes, engaging with guests to guide their drink choices, and maintaining a clean and organized bar area. You will be the face of the bar to patrons, greeting them warmly, handling transactions accurately, and ensuring compliance with all legal and company standards related to alcohol service. This role requires strong communication skills, a cheerful and approachable demeanor, and the physical stamina to work in a fast-paced and often noisy environment. Working as part of a dynamic team, you will contribute to a seamless and enjoyable atmosphere for both guests and colleagues. The position demands flexibility in work hours, including availability for day, night, and weekend shifts, as well as the ability to handle the physical requirements of the job such as standing for extended periods, lifting, and moving throughout the venue. As a Bar Crew Member, you will be empowered to suggest solutions to supervisors when challenges arise and ensure that any guest concerns are promptly addressed, helping maintain the high standards Dave & Buster's is known for. This role offers an exciting opportunity for individuals who enjoy social interaction, thrive in bustling settings, and have a passion for delivering exceptional customer service in the hospitality industry.

Job Requirements

Meet the minimum legal age requirement for serving alcohol in the relevant jurisdiction
Maintain a friendly and approachable demeanor, smiling often
Be available to work flexible hours, including days, nights, and/or weekends as needed
Perform effectively in a high-volume, fast-paced environment with potential noise and distractions
Read and understand both handwritten and printed orders and instructions
Lift and carry items weighing up to 30 pounds, such as beverage cases or trays of drinks
Move throughout the facility and stand for extended periods of time
Walk or stand for the entire duration of the shift
Frequently reach, bend, stoop, and wipe down surfaces

Job Qualifications

High school diploma or equivalent
Previous bartending or bar service experience preferred
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced, high-volume environment
Strong organizational skills and attention to detail
Knowledge of responsible alcohol service and safety regulations
Ability to handle cash and process transactions accurately
Positive attitude and ability to work well within a team

Job Duties

Consistently provide outstanding guest service by expertly preparing beverages and contributing to a fun and entertaining environment
Keep supervisors informed of any issues or unusual situations, taking prompt action or suggesting solutions
Deliver efficient and timely beverage service, managing wait times effectively and communicating necessary information to guests, fellow team members, and managers
Greet guests warmly and enthusiastically while handling various tasks
Always smile and acknowledge guests upon arrival
Assist guests with their drink selections, answer questions knowledgeably, and offer helpful suggestions
Prepare and serve a wide range of alcoholic and non-alcoholic drinks accurately and efficiently, following established recipes and standards
Maintain a clean, organized, and well-stocked bar area, ensuring all supplies are readily available
Accurately and responsibly handle cash and credit card transactions
Verify guest identification to ensure they meet the minimum legal drinking age
Monitor guest alcohol consumption responsibly and intervene appropriately according to company policies and legal guidelines
Bid farewell to departing guests, ensuring their satisfaction and inviting them to return
Inform the Manager of any guest who appears dissatisfied or expresses a complaint
Adhere strictly to all company policies and procedures regarding the responsible service of alcohol
Assist with stocking and maintaining the bar inventory
Regularly clean and sanitize glassware, bar tools, and all work surfaces
Work collaboratively with other team members to ensure smooth and efficient service throughout the venue
Maintain a positive and cooperative working relationship with all company team members to promote a harmonious and productive atmosphere
Must meet the minimum legal age requirement for serving alcohol in the relevant jurisdiction