Banquets Manager - InterContinental Mark Hopkins (198046)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
full uniform
room discounts
comprehensive training
Employee wellness programs
inclusive work environment
Career development opportunities
Job Description
InterContinental Hotels & Resorts is a world-renowned luxury hotel brand that has been a pioneer in international travel since the 1940s. Known for its rich cultural heritage and commitment to delivering exceptional guest experiences, InterContinental Hotels & Resorts offers elegant and inspiring environments that celebrate diversity and global perspectives. The company is dedicated to fostering inclusive teams where diversity is valued, and employees are encouraged to bring their authentic selves to work, creating a culture of trust, support, and acceptance. As part of a global family, team members enjoy opportunities for growth and development, supported by comprehensive training programs and... Show More
Job Requirements
- Some college or advanced food and beverage operations training
- two years experience in banquets or food and beverage operations
- one year supervisory experience
- fluent English
- ability to lift up to 50 pounds
- ability to move about function areas
- ability to handle objects
- ability to bend, stoop, and kneel
- strong communication skills
- reading and writing abilities
- basic math and budgeting skills
- problem-solving and reasoning abilities
- alcohol awareness certification or valid food service permit or health/food handler card
- availability to work nights, weekends, and holidays
Job Qualifications
- Some college or advanced food and beverage operations training
- minimum two years experience in banquets or food and beverage operations
- at least one year supervisory experience
- fluent in English
- excellent communication skills
- strong organizational and problem-solving abilities
- experience coordinating with multiple departments and vendors
- knowledge of food safety and alcohol awareness practices
- ability to manage budgets and control labor costs
- customer service oriented
- ability to lead and motivate a team
Job Duties
- Supervise day-to-day activities of the banquet department
- communicate objectives
- schedule and assign work
- communicate and enforce policies and procedures
- recommend and initiate salary, disciplinary, or staffing actions in accordance with company policies
- alert management of serious issues
- ensure staff training and equipment availability
- ensure banquet rooms are set-up according to guest expectations and banquet event orders
- conduct pre-function meetings
- inspect function areas for cleanliness and layout
- meet with kitchen staff to review menus and coordinate delivery
- coordinate AV and technical needs
- greet guests and respond to requests and complaints professionally
- implement service recovery guidelines
- review guest checks with clients
- maintain banquet inventory security and proper storage
- replenish supplies efficiently
- control labor and expenses
- provide input for annual budget
- ensure banquet equipment is prepared and maintained
- ensure banquet facilities are clean and stocked
- notify engineering of maintenance needs
- promote teamwork through coordination with other departments
- interact with guests, vendors, regulatory agencies, and other contacts
- handle incoming and outgoing materials
- serve as Manager on Duty as needed
- assist banquet staff during peak periods
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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