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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,000.00 - $104,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
The St. Regis San Francisco, located at 125 3rd Street in the heart of San Francisco, California, is a distinguished luxury hotel that blends timeless glamour with a modern spirit. Part of the St. Regis Hotels & Resorts collection, it offers exquisite experiences inspired by more than a century of heritage since the original St. Regis in New York by John Jacob Astor IV. With a commitment to bespoke and anticipatory service, St. Regis San Francisco provides its guests with a level of hospitality unmatched in the luxury hotel industry, delivered flawlessly by a talented team of gracious hosts. The... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- ability to lead and motivate teams
- strong communication skills
- knowledge of sanitation and safety standards
- capability to manage financial and administrative tasks
- proficiency in scheduling and inventory control
- ability to handle guest complaints effectively
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- strong leadership and communication skills
- knowledge of banquet operations and related laws
- ability to manage inventories and control costs
- experience in scheduling and staff management
- customer service excellence
- problem-solving and conflict resolution skills
- familiarity with food and wine pairings
Job Duties
- Direct and motivate banquet team while assisting in providing high-quality service
- monitor and control financial and administrative responsibilities including asset protection
- communicate clearly with all stakeholders to ensure event success
- identify training opportunities and plan strategies to meet goals
- manage banquet inventories and equipment maintenance
- control liquor costs using banquet beverage records
- schedule banquet service staff to meet forecast and service standards
- assist team in developing lasting relationships with client groups
- set departmental goals and delegate tasks to improve performance
- conduct monthly banquet team meetings
- apply knowledge of food, wine pairings, and current event trends
- act as liaison with kitchen staff
- lead shifts and participate in event servicing
- set a positive example for guest relations
- interact with guests for feedback and handle guest problems and complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- emphasize guest satisfaction and continuous improvement
- review comment cards and guest satisfaction with employees
- communicate and execute departmental emergency safety procedures
- observe and provide feedback on employee service behaviors
- monitor progress and lead staff discussions regularly
- participate in corrective action plans
- review survey results and implement improvements
- attend and participate in relevant meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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