Banquets Event Coordinator

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $23.00 - $25.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal employment opportunity

Job Description

Pacific Hospitality Group is a distinguished company in the hospitality industry that takes pride in its owner/operator business model, providing unique value to both investors and team members. As a family-focused organization, Pacific Hospitality Group is dedicated to long-term holdings, fostering sustainable growth for both the company and its employees. They emphasize enriching people's lives by offering memorable experiences, giving back to the communities they serve, and honoring God in all business endeavors. The company’s guiding principles include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment, which collectively drive its mission and culture toward excellence and meaningful impact. As a leader in the hospitality sector, Pacific Hospitality Group operates luxury hotels, providing exceptional service standards rooted in guest satisfaction and operational excellence.

The Event Administrative Assistant role is a critical position within the Event (Banquet) Team, supporting the administrative functions that ensure seamless execution of catering and banquet events. This role requires strong organizational skills to assist in scheduling, billing, client communications, and preparation of event documentation such as Banquet Event Orders (BEOs). The administrative assistant will work closely with the Event Manager to maintain an organized calendar, assist in billing processes, and provide overall administrative support that contributes to maximizing banquet dining revenue while maintaining high-quality service standards. Responsibilities extend to creating event signage using Microsoft Office applications, managing client and internal communication, and ensuring adherence to safety policies including OSHA standards and use of personal protective equipment.

This position demands a customer-oriented approach with excellent communication skills to interact effectively with guests from diverse social and cultural backgrounds. The assistant must be adept at problem-solving, managing multiple tasks in a fast-paced environment, and maintaining professionalism during busy or emergency situations. Familiarity with hotel computer systems, basic math skills, and attention to detail are essential to this administrative role. Additionally, this position requires flexibility to work varied schedules, including holidays, weekends, and alternate shifts, aligning with the hospitality industry's cyclical nature.

The company offers a supportive work culture that values team member development, safety adherence, and equal employment opportunities free from discrimination. This opportunity is ideal for individuals seeking to advance their careers in hospitality administration, emphasizing growth, community engagement, and service excellence. Pacific Hospitality Group maintains a strong commitment to employee training, including certification programs such as TIPS (Training for Intervention Procedures) and food handler certification, ensuring all team members meet industry regulations and maintain a clean, professional appearance at all times.

Overall, this position serves as a vital liaison between event management and clients, providing the backbone of administrative coordination necessary for successful banquet events. By joining Pacific Hospitality Group, candidates can expect to be part of a principled, growth-oriented team focused on creating memorable experiences and contributing positively to the community while growing their own professional skills in a respected hospitality environment.

Job Requirements

  • high school diploma or equivalent
  • six months prior office administration experience
  • basic knowledge of food and beverage preparation and hospitality service standards
  • excellent customer service and communication skills
  • ability to perform basic math
  • good working knowledge of Microsoft Office
  • ability to learn hotel computer systems
  • attention to detail
  • ability to solve problems and remain calm in emergencies
  • ability to read and understand English
  • 18 years of age or older
  • TIPS certification as scheduled
  • valid Food Handlers Card or ability to obtain within 30 days
  • flexible to work varied schedules including holidays and weekends
  • knowledge of relevant health and safety laws
  • maintain professional appearance

Job Qualifications

  • six months prior office administration experience required
  • basic knowledge of food and beverage preparation, luxury hotel service standards, guest relations and etiquette desired
  • excellent customer service/communication skills
  • ability to perform basic math skills such as addition, subtraction, multiplication and division
  • completes required training as scheduled
  • good working knowledge of Microsoft Office applications and ability to learn and operate other hotel computer systems
  • attention to detail
  • problem-solving skills
  • ability to remain calm and alert in difficult situations
  • ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • ability to speak, read, write and understand English
  • able to work independently with minimal guidance and as part of a team
  • must be at least 18 years of age
  • must complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment
  • must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
  • knowledge of health standards, federal, state, and local laws and company policy regarding serving alcohol to minors and intoxicated patrons
  • must maintain a clean appearance and professional demeanor

Job Duties

  • gathers information from event manager to prepare weekly event schedule
  • posts calendar information
  • assists event management with daily needs including client and internal communication, initiating banquet event orders (BEO), billing, filing and other event-related needs
  • creates signs for events as needed using appropriate MS Office applications
  • gathers all billing information to process billing invoices and enters the information into hotel's billing system
  • answers telephone and provides information to callers or routes calls to appropriate team members
  • relays messages to event management
  • follows all safety policies and procedures
  • reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
  • reports to work as scheduled (on time and on regular basis) is an essential function of the job

Job Criteria

Experience

Entry Level (1-2 years)


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