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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal employment opportunity
Job Description
Pacific Hospitality Group is a distinguished company in the hospitality industry that takes pride in its owner/operator business model, providing unique value to both investors and team members. As a family-focused organization, Pacific Hospitality Group is dedicated to long-term holdings, fostering sustainable growth for both the company and its employees. They emphasize enriching people's lives by offering memorable experiences, giving back to the communities they serve, and honoring God in all business endeavors. The company’s guiding principles include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment, which collectively drive its mission and culture toward... Show More
Job Requirements
- high school diploma or equivalent
- six months prior office administration experience
- basic knowledge of food and beverage preparation and hospitality service standards
- excellent customer service and communication skills
- ability to perform basic math
- good working knowledge of Microsoft Office
- ability to learn hotel computer systems
- attention to detail
- ability to solve problems and remain calm in emergencies
- ability to read and understand English
- 18 years of age or older
- TIPS certification as scheduled
- valid Food Handlers Card or ability to obtain within 30 days
- flexible to work varied schedules including holidays and weekends
- knowledge of relevant health and safety laws
- maintain professional appearance
Job Qualifications
- six months prior office administration experience required
- basic knowledge of food and beverage preparation, luxury hotel service standards, guest relations and etiquette desired
- excellent customer service/communication skills
- ability to perform basic math skills such as addition, subtraction, multiplication and division
- completes required training as scheduled
- good working knowledge of Microsoft Office applications and ability to learn and operate other hotel computer systems
- attention to detail
- problem-solving skills
- ability to remain calm and alert in difficult situations
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to speak, read, write and understand English
- able to work independently with minimal guidance and as part of a team
- must be at least 18 years of age
- must complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment
- must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
- knowledge of health standards, federal, state, and local laws and company policy regarding serving alcohol to minors and intoxicated patrons
- must maintain a clean appearance and professional demeanor
Job Duties
- gathers information from event manager to prepare weekly event schedule
- posts calendar information
- assists event management with daily needs including client and internal communication, initiating banquet event orders (BEO), billing, filing and other event-related needs
- creates signs for events as needed using appropriate MS Office applications
- gathers all billing information to process billing invoices and enters the information into hotel's billing system
- answers telephone and provides information to callers or routes calls to appropriate team members
- relays messages to event management
- follows all safety policies and procedures
- reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- reports to work as scheduled (on time and on regular basis) is an essential function of the job
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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