Banquets - Banquet Captain

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring establishment is a professional hotel known for hosting high-quality events and banquets with a strong emphasis on exceptional guest service and operational excellence. As a vibrant part of the hospitality industry, this hotel prides itself on delivering seamless event experiences that not only meet but exceed client expectations. The hotel's facilities include various function spaces equipped to handle diverse event types, from corporate meetings to private celebrations, always aiming to impress guests with attention to detail, superior service, and an inviting atmosphere. The hotel employs a team-oriented approach, ensuring collaboration among departments to maintain top standards and foster a welcoming environment for guests and staff alike. This position is a full-time role compensated at $16.90 per hour plus tips or additional compensation, reflecting the importance of a skilled and experienced team to uphold the hotel's reputation for excellence in event management.

The role of Banquet Captain is critical in bridging the gap between management and event service teams, directly influencing the smooth operation of banquets and special events. The Banquet Captain provides hands-on leadership and guidance to event staff during all phases of an event, including setup, execution, and breakdown. This position demands a proactive leader capable of supervising and mentoring a team, ensuring tasks are completed with precision and timeliness, and that high standards of service and cleanliness are consistently maintained. Key responsibilities revolve around staff supervision and training, where the Banquet Captain assigns duties, communicates event expectations clearly, and fosters a culture of service excellence and efficiency. They must maintain an in-depth knowledge of all hotel function spaces, equipment usage, and the variety of room setup styles to guarantee accuracy and consistency across events.

During events, the Banquet Captain oversees setup, verifies alignment with client and hotel standards, and ensures service areas are fully prepared before guest arrival. Coordination with management for event scheduling and planning is also part of the role, ensuring logistics and staffing are optimized to meet event demands. Safety and cleanliness are paramount, with the Banquet Captain ensuring adherence to food safety, sanitation, health guidelines (including TIPS and OSHA), and the enforcement of PPE usage among the team. Part of their responsibility includes upholding exceptional guest experiences by ensuring courteous and efficient service, handling guest concerns professionally, and guaranteeing responsible alcohol service in compliance with laws and company policies. From an operational perspective, the Banquet Captain leads pre-function meetings to clarify event details, monitors staff presentation and performance, and assists with post-event breakdown and storage, thereby ensuring the overall operational excellence of banquet events. This comprehensive role is essential to the hotel's event success, guest satisfaction, and ongoing business growth.

Job Requirements

Minimum 2 years of banquet service or related experience in a hotel or hospitality setting
Prior supervisory or team leadership experience preferred
Strong understanding of food and beverage service, including wine, beer, spirits, and mixology
Excellent communication and interpersonal skills
Ability to lead by example and resolve guest complaints effectively
Proficient in basic math and capable of following both written and verbal instructions
Must read, write, and speak fluent English
Must be 21 years of age or older
TIPS alcohol certification required or completed shortly after hire
Valid Food Handler's Card or ability to obtain within 30 days of employment
Completion of all required company training
Flexibility to work varied shifts, including nights, weekends, holidays, and extended hours based on event schedules
Physical stamina to stand and walk for extended periods, lift up to 50 lbs, push/pull carts, and maneuver in tight spaces
Regular exposure to kitchen environments, hot/cold temperatures, loud noise levels, and cleaning chemicals
Must maintain a professional appearance and demeanor at all times

Job Qualifications

Minimum 2 years of banquet service or related experience in a hotel or hospitality setting
Prior supervisory or team leadership experience preferred
Strong understanding of food and beverage service, including wine, beer, spirits, and mixology
Excellent communication and interpersonal skills
Ability to lead by example and resolve guest complaints effectively
Proficient in basic math and capable of following both written and verbal instructions
Must read, write, and speak fluent English
Must be 21 years of age or older
TIPS alcohol certification required or completed shortly after hire
Valid Food Handler's Card or ability to obtain within 30 days of employment
Completion of all required company training

Job Duties

Assigns tasks and communicates event expectations clearly to staff
Trains and mentors team members, promoting a culture of service excellence and efficiency
Maintains in-depth knowledge of all hotel function spaces, equipment usage, and various room setup styles
Oversees and assists with event setup to ensure accuracy and timeliness
Verifies that setup and service align with client expectations and hotel standards
Ensures service areas are fully prepped before guests arrive
Collaborates with management in creating the event work schedule
Supports event planning activities to ensure staffing and logistics are aligned
Maintains cleanliness of event areas before, during, and after functions
Monitors adherence to all food safety, sanitation, and health guidelines including TIPS and OSHA requirements
Wears required PPE and ensures team compliance with safety procedures, reporting any hazards or incidents promptly
Ensures prompt, courteous, and efficient service during events
Resolves guest concerns professionally and escalates issues when necessary
Ensures alcohol is served responsibly and in compliance with all laws and company policies
Leads pre-function meetings to review event details, staff assignments, and steps of service
Conducts uniform and grooming inspections and monitors staff performance during events
Assists in post-event breakdown and proper storage of supplies and equipment