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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a professional hotel known for hosting high-quality events and banquets with a strong emphasis on exceptional guest service and operational excellence. As a vibrant part of the hospitality industry, this hotel prides itself on delivering seamless event experiences that not only meet but exceed client expectations. The hotel's facilities include various function spaces equipped to handle diverse event types, from corporate meetings to private celebrations, always aiming to impress guests with attention to detail, superior service, and an inviting atmosphere. The hotel employs a team-oriented approach, ensuring collaboration among departments to maintain top standards and foster... Show More
Job Requirements
- Minimum 2 years of banquet service or related experience in a hotel or hospitality setting
- Prior supervisory or team leadership experience preferred
- Strong understanding of food and beverage service, including wine, beer, spirits, and mixology
- Excellent communication and interpersonal skills
- Ability to lead by example and resolve guest complaints effectively
- Proficient in basic math and capable of following both written and verbal instructions
- Must read, write, and speak fluent English
- Must be 21 years of age or older
- TIPS alcohol certification required or completed shortly after hire
- Valid Food Handler's Card or ability to obtain within 30 days of employment
- Completion of all required company training
- Flexibility to work varied shifts, including nights, weekends, holidays, and extended hours based on event schedules
- Physical stamina to stand and walk for extended periods, lift up to 50 lbs, push/pull carts, and maneuver in tight spaces
- Regular exposure to kitchen environments, hot/cold temperatures, loud noise levels, and cleaning chemicals
- Must maintain a professional appearance and demeanor at all times
Job Qualifications
- Minimum 2 years of banquet service or related experience in a hotel or hospitality setting
- Prior supervisory or team leadership experience preferred
- Strong understanding of food and beverage service, including wine, beer, spirits, and mixology
- Excellent communication and interpersonal skills
- Ability to lead by example and resolve guest complaints effectively
- Proficient in basic math and capable of following both written and verbal instructions
- Must read, write, and speak fluent English
- Must be 21 years of age or older
- TIPS alcohol certification required or completed shortly after hire
- Valid Food Handler's Card or ability to obtain within 30 days of employment
- Completion of all required company training
Job Duties
- Assigns tasks and communicates event expectations clearly to staff
- Trains and mentors team members, promoting a culture of service excellence and efficiency
- Maintains in-depth knowledge of all hotel function spaces, equipment usage, and various room setup styles
- Oversees and assists with event setup to ensure accuracy and timeliness
- Verifies that setup and service align with client expectations and hotel standards
- Ensures service areas are fully prepped before guests arrive
- Collaborates with management in creating the event work schedule
- Supports event planning activities to ensure staffing and logistics are aligned
- Maintains cleanliness of event areas before, during, and after functions
- Monitors adherence to all food safety, sanitation, and health guidelines including TIPS and OSHA requirements
- Wears required PPE and ensures team compliance with safety procedures, reporting any hazards or incidents promptly
- Ensures prompt, courteous, and efficient service during events
- Resolves guest concerns professionally and escalates issues when necessary
- Ensures alcohol is served responsibly and in compliance with all laws and company policies
- Leads pre-function meetings to review event details, staff assignments, and steps of service
- Conducts uniform and grooming inspections and monitors staff performance during events
- Assists in post-event breakdown and proper storage of supplies and equipment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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