Banquet Supervisor

Crowne Plaza Lansing is a prominent full-service hotel situated in the heart of Lansing, Michigan. Part of the InterContinental Hotels Group (IHG), Crowne Plaza is known for its commitment to exceptional hospitality, premium accommodations, and comprehensive meeting and event services. This property serves both business and leisure travelers with well-equipped guest rooms, expansive conference spaces, and a variety of dining options. With a reputation for professionalism and customer satisfaction, Crowne Plaza Lansing offers a dynamic work environment where employees are encouraged to excel and grow in the hospitality industry. The hotel emphasizes a team-oriented culture and holds a strong dedication to safety, quality, and guest engagement, making it an employer of choice in the Lansing area. The hotel also provides competitive benefits and perks, including holiday bonuses and travel benefits within the IHG hotel network, fostering employee satisfaction and loyalty.

The Banquet Captain role is a vital position within the Crowne Plaza Lansing team focused on the successful execution of banquet events and superior guest service. This full-time position involves supervising banquet associates to follow Banquet Event Orders (BEOs) precisely while maintaining a standard of excellence in service and operational procedures. The Banquet Captain is responsible for training and mentoring banquet staff, ensuring that all team members are well-prepared and motivated to deliver outstanding service. The position also requires performing administrative tasks such as preparing 90-day and yearly evaluations, writing reports, monitoring billing and credit policies, and assisting with banquet scheduling to accommodate guest needs.

In addition to managing guest interactions and ensuring guest satisfaction through prompt responses and problem resolution, the Banquet Captain must ensure compliance with health and safety regulations, including sanitation standards and alcohol service laws. The role involves frequent communication with guests and staff, leveraging problem-solving skills and procedural knowledge, especially regarding table service standards and menu item preparation. The individual in this position must also be physically capable of working in varying temperature conditions and handling equipment and supplies as required for banquet setup and maintenance.

Crowne Plaza Lansing offers a positive and supportive work environment where employees are encouraged to develop professionally and contribute meaningfully to the hotel's success. The Banquet Captain position not only requires a passion for people and customer service but also demands accountability and leadership skills to manage a dedicated team. This role is key to maintaining the quality and efficiency of banquet operations, ensuring that every event exceeds guest expectations. Associates in this role gain exposure to a variety of hospitality functions and enjoy access to unique company benefits such as retirements plans with matching contributions, travel discounts at IHG properties worldwide, and special rates at Crowne Plaza Lansing itself. The hotel maintains a strong emphasis on safety protocols and continuous improvement, making it a rewarding place for career growth in the hospitality industry.