You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Part-time
Compensation
Salary
Range $39,300.00 - $60,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
holiday bonus
Sick Time
Travel benefits at IHG Hotels & Resorts worldwide
Friends and family rate at the Crowne Plaza Lansing
retirement plan with company match
Job Description
Crowne Plaza Lansing is a prominent full-service hotel situated in the heart of Lansing, Michigan. Part of the InterContinental Hotels Group (IHG), Crowne Plaza is known for its commitment to exceptional hospitality, premium accommodations, and comprehensive meeting and event services. This property serves both business and leisure travelers with well-equipped guest rooms, expansive conference spaces, and a variety of dining options. With a reputation for professionalism and customer satisfaction, Crowne Plaza Lansing offers a dynamic work environment where employees are encouraged to excel and grow in the hospitality industry. The hotel emphasizes a team-oriented culture and holds a strong dedication... Show More
Job Requirements
- High school or equivalent education preferred
- Minimum of two years prior food service/event experience required
- Must be at the minimum age to serve alcohol in line with any local legislative requirements
- Ability to work a flexible schedule including nights, weekends, and/or holidays
- Willingness to attend all scheduled training sessions and meetings
- Compliance with Crowne Plaza Lansing rules and regulations
- Ability to work in extreme temperatures
- Ability to transport items weighing up to 50 pounds regularly
- Ability to exert mobility for up to 8 hours
- Ability to maneuver in limited space areas
- Ability to position self for cleaning and set-up/take-down duties
Job Qualifications
- High school diploma or equivalent preferred
- Minimum of two years prior food service or event experience required
- Knowledge of table service standards and appropriate table settings and service ware
- Knowledge of all menu items and methods of preparation
- Ability to comply with local laws regarding food handling or serving of alcohol, including ability to take and pass ServSafe Alcohol Safety class and exam
- Ability to work a flexible schedule including nights, weekends, and/or holidays
- Strong communication and problem-solving skills
- Ability to follow safety protocols and procedures
- Experience delivering superior customer service
Job Duties
- Supervise and guide banquet associates to execute Banquet Event Orders (BEOs)
- Provide verbal and written documentation to associates as needed
- Write and present 90-day and yearly evaluations to associates
- Train and develop banquet staff
- Create and distribute Captain reports
- Perform billing duties as needed and maintain company credit policies
- Help with AV questions as necessary
- Deliver superior service and maximize customer satisfaction
- responding to guest requests as needed
- Resolve guest problems and offer recovery
- Maintain communication with all departments to ensure customer service needs are met
- Engage with guests and fellow associates
- May assist with the banquet scheduling
- adjusting schedules, as necessary, to meet guest needs
- Ensure compliance with sanitation and safety regulations
- Assist the management of BEO's and change logs
- Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease
- notify management of incidents involving excessive alcohol consumption or impaired condition of guests
- check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clean and maintain workspace including tables, equipment, etc.
- Passionate about people and customer service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: