Banquet Supervisor

Lansing, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Salary

Range $39,300.00 - $60,800.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

holiday bonus

Sick Time

Travel benefits at IHG Hotels and Resorts Worldwide

Friends and family rate at the Crowne Plaza Lansing

retirement plan with company match

Job Description

Crowne Plaza Lansing is a prominent hotel part of the InterContinental Hotels Group (IHG), renowned for delivering exceptional hospitality services to business and leisure travelers alike. Situated in Lansing, the state capital of Michigan, this hotel offers a dynamic environment that combines comfort, elegance, and efficiency. Crowne Plaza Lansing prides itself on its commitment to guest satisfaction, modern amenities, and a professional yet welcoming atmosphere. The hotel caters to a diverse clientele, including conference attendees, business professionals, and tourists, providing services such as event hosting, dining, and accommodations that meet high industry standards.

The role of Banquet Captain at... Show More

Job Requirements

Minimum of two years prior food service or event experience
must be at least the minimum age to serve alcohol as per local laws
ability to work flexible schedules including nights, weekends and holidays
must comply with Crowne Plaza Lansing rules and regulations
must attend all scheduled training sessions and meetings
ability to handle physical demands including lifting up to 50 pounds and working in various temperature conditions
must be able to exert mobility for up to 8 hours
ability to follow safety protocols
high school or equivalent education preferred

Job Qualifications

High school diploma or equivalent preferred
minimum of two years prior food service or event experience
knowledge of table service standards and appropriate table settings and service ware
knowledge of all menu items and methods of preparation
ability to comply with local laws regarding food handling and alcohol service
ability to take and pass the ServSafe Alcohol Safety class and exam
strong communication and problem-solving skills
ability to work a flexible schedule including nights, weekends, and holidays
ability to follow hotel safety protocols and procedures
skilled in training and developing staff

Job Duties

Supervise and guide banquet associates to execute Banquet Event Orders (BEOs)
provide verbal and written documentation to associates as needed
write and present 90-day and yearly evaluations to associates
train and develop banquet staff
create and distribute Captain reports
perform billing duties as needed and maintain company credit policies
help with AV questions as necessary
deliver superior service and maximize customer satisfaction
respond to guest requests as needed
resolve guest problems and offer recovery
maintain communication with all departments to ensure customer service needs are met
engage with guests and fellow associates
assist with banquet scheduling and adjust schedules as necessary
ensure compliance with sanitation and safety regulations
assist the management of BEOs and change logs
monitor guest behavior and alcohol consumption and notify management of incidents
clean and maintain workspace including tables and equipment
passionate about people and customer service

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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