Banquet Supervisor

Crowne Plaza Lansing is a prominent hotel part of the InterContinental Hotels Group (IHG), renowned for delivering exceptional hospitality services to business and leisure travelers alike. Situated in Lansing, the state capital of Michigan, this hotel offers a dynamic environment that combines comfort, elegance, and efficiency. Crowne Plaza Lansing prides itself on its commitment to guest satisfaction, modern amenities, and a professional yet welcoming atmosphere. The hotel caters to a diverse clientele, including conference attendees, business professionals, and tourists, providing services such as event hosting, dining, and accommodations that meet high industry standards.

The role of Banquet Captain at Crowne Plaza Lansing is a vital position within the hotel's food and beverage department. This role is designed for an experienced hospitality professional passionate about delivering excellent service and leading a team effectively. The Banquet Captain supervises banquet associates to ensure the flawless execution of Banquet Event Orders (BEOs), contributing to a seamless and memorable guest experience. The position demands strong leadership skills, attention to detail, and the ability to handle multiple responsibilities ranging from training staff to managing guest relations.

In this role, the Banquet Captain is responsible for guiding their team in adhering to service standards, maintaining communication across departments, and addressing customer needs promptly. They are also tasked with writing evaluations for staff development, handling billing duties when necessary, and complying with safety and sanitation regulations. The Captain must be adept at problem-solving, especially in resolving guest complaints and managing alcohol service responsibly according to local laws.

Working at Crowne Plaza Lansing as a Banquet Captain offers the experience of being part of a reputable international hotel group, with opportunities for professional growth and interaction with guests from diverse backgrounds. The job includes a flexible schedule to accommodate the hospitality industry's cyclical nature, including nights, weekends, and holidays. Employees benefit from a supportive work environment focused on teamwork, respect, and continuous improvement, along with competitive benefits and discount programs.