Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team events
employee wellness program
Job Description
The Peabody Hotel is an iconic luxury hotel renowned for its exceptional service, historic charm, and commitment to excellence in hospitality. This prestigious establishment is located in downtown Memphis, Tennessee, and has been a landmark since its opening in 1869. The Peabody Hotel offers a range of upscale accommodations, extensive banquet and meeting facilities, gourmet dining options, and signature guest experiences such as the famous Peabody Ducks. Known for blending Southern elegance with modern amenities, the hotel caters to diverse clientele including business travelers, tourists, and event planners looking for an unparalleled venue for conventions, weddings, and special occasions.
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Job Requirements
- Exert physical effort in transporting carts 300 pounds to their proper workplace
- Endure various physical movements throughout the work areas
- Ability to stand and walk for prolonged periods of time
- Ability to lift, carry and store in overhead areas approximately 30 pounds
- Ability to bend, squat and reach on a constant basis
Job Qualifications
- Fluency in English, both verbal and written
- Compute basic arithmetic
- Provide legible communication
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Ability to be a clear thinker, remaining calm and resolving problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand guests' service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Ability to satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner
- Ability to maintain regular and punctual attendance
- Ability to adhere to Peabody grooming standards
- Ability to exemplify Peabody Service Excellence
- High school graduate or equivalent vocational training certificate (desirable)
- Previous experience in similar position in the hospitality industry (desirable)
- Knowledge of various room set-ups and standard equipment involved (desirable)
- Knowledge of proper chemical handling and cleaning techniques (desirable)
- Fluency in a second language, preferably Spanish (desirable)
- Ability to adhere to timelines in completion of set-ups (desirable)
- Ability to adapt to priority changes of workflow or requirements (desirable)
- Previous guest relations training (desirable)
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people
- Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements
- Review assignment sheets with Supervisor
- update completed assignments
- Check with Supervisor throughout shift for additional assignments
- Retrieve clean linen and skirting from Laundry and stock in storage areas
- Stock and organize supply carts with designated materials and equipment
- Transport to assigned function area
- Inspect set rooms for cleanliness and agreement to group requirements
- rectify any deficiencies
- Inspect cleanliness and working condition of all equipment and supplies to be set up in function area
- rectify any deficiencies
- Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, and other equipment as specified by group requirements and in accordance with departmental standards
- Set up table linens, skirting and tabletop items as specified by group and in accordance with departmental standards
- Refresh rooms as scheduled, following departmental standards
- Breakdown function areas as scheduled in accordance to departmental procedures
- Store all reusable goods and return equipment to specified storage areas
- Turn over any lost and found items to Supervisor
- Use designated chemicals, supplies and equipment to clean various floor surfaces
- Maintain cleanliness and organization of closets
- remove trash, wipe down shelves/counters
- sweep
- remove non-floor closet items and transport to proper storage areas
- Clean designated areas with proper chemicals, tools and equipment
- Ensure that nothing is stored in stairwells
- Transport any food and beverage trays/items in public areas to service areas
- Check under furniture for debris and remove if present
- reposition furniture to correct floor plan
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor
- Dust and polish all woodwork
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents
- Clean all lamps, light fixtures and light switches
- check for proper working condition and rectify any deficiencies
- Remove tape and debris from walls/ceilings
- clean according to procedures
- Inspect condition of planters and plants
- remove debris from planters
- Remove dust, dirt, marks and fingerprints from doors and doorframes
- Remove stains, scuff marks and dust from baseboards, ledges and corners
- Empty trash containers, in public areas into proper containers for recycling
- Empty vacuum cleaner bags, replace and clean machines
- Return soiled linens/skirting to Laundry
- Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards
- Deliver client packages/boxes of materials as assigned to/from scheduled function area
- Report any damages, maintenance problems or safety hazards to the Supervisor
- Complete assigned side duties following departmental procedures
- Check all tables to insure they are working properly and all table legs to insure that they are locked
- Polish stanchions to a high gloss shine
- Wrap and hang skirting properly on the skirt racks
- Set tables with clean, pressed and stain-free linen
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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