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Banquet Server- The Westin Grand Cayman Seven Mile Beach Resort & Spa
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $6.56
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
wellness programs
Local discounts
Employee rates on hotel stays
Professional Development
Job Description
Pyramid Global Hospitality is a leading company in the hospitality industry that prides itself on its People First culture. With over 230 properties worldwide, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that champions diversity, growth, development, and wellbeing for all of its employees. The company's commitment to fostering meaningful relationships and promoting employee development is reflected in its comprehensive benefits and ongoing training opportunities. Employees at Pyramid enjoy a range of perks, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, which create... Show More
Job Requirements
- Minimum 2 years of experience as a server in a full-service, upscale restaurant, luxury hotel, or resort
- High school diploma or equivalent
- CARE (Cayman Alcohol Responsible Education) certification or willingness to obtain immediately upon hire
- Strong knowledge of food, wine, cocktails, non-alcoholic beverages, and premium drinks
- Proficiency with Micros POS or similar systems
- Excellent English language skills
- Good communication and guest interaction skills
- Knowledge of fine-dining and banquet service standards
- Physical ability to stand and walk extended periods and lift up to 30 lbs
- Flexible availability including weekends, holidays, and on-call shifts
Job Qualifications
- Minimum 2 years of experience as a server in a full-service, upscale restaurant, luxury hotel, or resort (banquet/event service experience strongly preferred)
- High school diploma or equivalent required
- Hospitality diploma/degree or formal training preferred
- CARE (Cayman Alcohol Responsible Education) certification required (or willingness to obtain immediately upon hire)
- Strong working knowledge of food, wine, cocktails, non-alcoholic beverages, and premium drink offerings
- Proven proficiency with Micros POS (or similar restaurant point-of-sale systems) for order entry, check management, and reporting
- Excellent command of the English language (spoken, written, reading, and comprehension)
- Outstanding communication, guest-interaction, and professional demeanor
- Knowledge of appropriate table settings, service ware, fine-dining etiquette, and banquet presentation standards
- Physically able to stand and walk for extended periods, carry trays/heavy items, and lift up to 30 lbs
- Fully flexible availability including early mornings, late nights, weekends, holidays, and on-call shifts as required
Job Duties
- Warmly welcome and acknowledge all guests in line with Westin brand standards
- Take accurate food and beverage orders and serve meals/drinks promptly using proper serving techniques
- Actively apply suggestive selling and up-selling techniques to promote house specialties, daily features, premium beverages, and event enhancements
- Describe menu items, preparation methods, ingredients, prices, and beverage offerings confidently and accurately
- Set up and break down banquet rooms/functions including tables, chairs, linens, china, glassware, silverware, and décor per event orders and luxury resort standards
- Ensure proper table settings, service ware, and overall presentation meet fine-dining and banquet expectations
- Check guest identification, observe Cayman Islands liquor laws, and refuse service to minors or visibly intoxicated persons when required (CARE certification mandatory)
- Process guest checks/payments accurately using Micros POS system and secure proper payment
- Clear tables, maintain cleanliness and organization of dining rooms, banquet areas, service stations, and equipment
- Perform side work, station set-up/tear-down, and general cleaning tasks using approved products while adhering to health, safety, and sanitation guidelines
- Collaborate effectively with kitchen, banquet, and front-of-house teams to ensure seamless service during regular dining and high-volume events
- Maintain full knowledge of hotel food & beverage operations, food/alcohol offerings, and local regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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