Banquet Server | Hotel Celare, a Marriott Tribute Portfolio

Shaner Hotel Group is a premier hospitality owner-operator and management company known for its extensive portfolio of over 65 properties across 14 states and four countries. Renowned for its award-winning service, Shaner Hotels offers a diverse mix of full-service, select-service, extended-stay, and resort properties. The company partners with top hospitality brands as well as managing independent locations, providing services including hotel development, design, construction, e-commerce, and revenue management. Their goal is to create memorable guest experiences while supporting hotel investors and owners through innovative and comprehensive management solutions.

This exciting opportunity is with Hotel Celare, a Marriott Tribute Portfolio property, which is situated in Cincinnati's vibrant innovation corridor. Hotel Celare offers guests and visitors a modern and energetic atmosphere, complete with beautifully designed hotel spaces such as dynamic lobbies, sunlit event areas, and a wraparound terrace ideal for social and corporate gatherings. The hotel features unique culinary outlets including The Vick Rooftop Bar and Iris Café, where guests can enjoy a refined dining experience. The property is strategically located near the University of Cincinnati and downtown, making it an essential hub for culture and connection within the community.

The Banquet Server position at Hotel Celare is vital to delivering exceptional guest experiences during events and banquets. This role requires a flexible schedule that includes working varied shifts on weekends and holidays to accommodate the business needs. As a Banquet Server, you will be responsible for greeting guests warmly, assisting them in seating, taking and serving both food and beverage orders according to hotel standards, and employing suggestive selling techniques when appropriate.

In addition to food and beverage service, the Banquet Server anticipates guest needs, responds promptly, and maintains positive guest relations throughout the service experience. Familiarity with hotel amenities and local attractions is important for responding to guest inquiries accurately, enhancing the overall guest satisfaction. You will ensure food and beverage safety and quality aligned with both Shaner and franchise guidelines. Maintaining cleanliness and organization of your work area and the entire service station is also a critical part of this position.

This role demands excellent communication and interpersonal skills, as you will handle guest complaints professionally to ensure satisfaction. Your duties will also include assisting with set-up and breakdown of event spaces. Previous experience in banquet operations or hospitality is preferred, along with food safety and alcohol awareness training such as ServSafe and TIPS. Bilingual English/Spanish skills are considered a plus, allowing better service to a diverse clientele.

Joining Shaner Hotels and Hotel Celare means becoming part of an innovative team dedicated to creating memorable experiences. This role offers the opportunity to work in a fast-paced, engaging environment where you can grow your career in hospitality and contribute to Cincinnati's newest and most vibrant hotel destination. Embrace the chance to be part of a passionate team where your efforts directly impact guest satisfaction and the success of the hotel's banquet and event services.