Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Training and development programs
flexible scheduling
Job Description
Marcus Hotels and Resorts is a distinguished hospitality company recognized for delivering exceptional guest experiences through its portfolio of elegant hotels and resorts. Committed to excellence and attentive service, Marcus Hotels and Resorts operates with a passion for providing memorable stays and event experiences. The company emphasizes high standards, professionalism, and guest satisfaction, continuously elevating its service quality to meet and exceed industry benchmarks. Their partnership with Marriott International further enhances their reputation, combining Marcus Hotels and Resorts' personal touch with Marriott's global standards and resources, offering both employees and guests the best in hospitality. Marcus Hotels and Resorts fosters... Show More
Job Requirements
- High school diploma preferred
- No experience required
- Prior hospitality or customer service experience preferred
- Ability to respond quickly and accurately to guest requests
- Ability to handle multiple tasks quickly and efficiently
- Knowledge of appropriate table settings and proper set-up preferred
- Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
- Attention to detail
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner, including listening and providing positive solutions
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand English
- Must be able to lift, push, pull and/or carry up to 30 lbs
- Ability to stand and move continuously to perform essential job functions
- Hearing and visual ability to observe and detect signs of emergency situations
- Must be able to represent the company in a professional, well-groomed and courteous manner
Job Qualifications
- High school diploma preferred
- Prior hospitality or customer service experience preferred
- Knowledge of appropriate table settings and proper set-up preferred
- Ability to respond quickly and accurately to guest requests
- Ability to handle multiple tasks efficiently
- Excellent interpersonal and communication skills
- Ability to lift and carry up to 30 pounds
- Ability to stand for extended periods
- Demonstrated attention to detail
- Ability to work under pressure and maintain a positive attitude
- Professional appearance and demeanor
Job Duties
- Set up tables with china, silverware, and other service equipment in accordance with Event Order and break down assigned banquet rooms according to manager's instructions
- Maintain standards of quality and service according to Marcus Hotels and Resorts and Marriott standards
- Prepare work areas such as coffee stations, bread stations prior to function
- Service of food and beverages according to Marcus Hotels and Resorts and Marriott standards
- Handle guest requests or coordinate additional assistance from supervisor or manager
- Communicate frequently with captains, supervisors and managers
- Maintain condition and cleanliness of banquet rooms, public areas, and storage areas
- Maintain inventory of necessary supplies
- Promote excellent guest and associate rapport by responding and completing all requests promptly, efficiently, and courteously
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott standards, and information protection procedures
- Attend all scheduled mandatory Banquet Department meetings, trainings and hotel meetings
- Perform all other related duties and special projects as requested and/or assigned
Job Location
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