Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
hotel discounts
Travel Discounts
Retirement benefits
Education and professional development
Job Description
Wurzak Hotel Group (WHG) is a distinguished Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. With a legacy spanning over 30 years, WHG has established itself as a leader in the hospitality industry, known for its entrepreneurial approach to hotel and food and beverage outlet development and operations. The group prides itself on maximizing investment returns while fostering long-term relationships with guests. WHG's competitive edge stems from its commitment to nurturing talent within the organization that shares the entrepreneurial spirit of its leadership. This culture drives continuous innovation, meticulous attention to operational details,... Show More
Job Requirements
- high school diploma or GED
- two or more years of related experience as a banquet server in an upscale restaurant, or full-service hotel
- familiarity with hospitality industry practices
- high-volume hospitality experience
- excellent oral communication skills
- positive interpersonal skills
- ability and flexibility to work various shifts including nights, weekends, and holidays
Job Qualifications
- high school diploma or GED
- two or more years of related experience as a banquet server in an upscale restaurant, or full-service hotel
- familiarity with hospitality industry practices
- high-volume hospitality experience
- excellent oral communication skills
- positive interpersonal skills
- ability and flexibility to work various shifts including nights, weekends, and holidays
Job Duties
- respond in positive, calm tone to guest and team members at all times
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons
- transport necessary supplies from storage areas to service area
- fold napkins, set linen/skirting on tables
- set tables according to service standards
- set up all condiments and beverages
- ensure a sufficient supply of all silverware, glassware and chinaware for service
- greet guests as they arrive and assist them with seating at tables
- open and serve wine/champagne bottles
- serve all food courses and beverage items to guests in accordance with function requirements and hotel standards
- remove all tabletop items, linen and equipment from the function room as designated by function requirements
- set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements
- complete closing side duties
- attend training, meetings, and other department events, as scheduled
- promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management
- reports any deviations from policies, procedures, brand standards and regulations to management
- complies with all guest service basics such as uniforms, name-tags and proper guest greeting
- knowledgeable on hotel facilities and services to assist guests as appropriate
- ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
- impresses guests with quality and timely service in a pleasant and friendly manner
- maintains complete knowledge of and comply with all departmental policies/service procedures/standards
- maintains complete knowledge of correct maintenance and use of equipment
- uses equipment only as intended
- anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day
- be familiar with all hotel services/features and activities to respond to guest inquiries accurately
- all other duties as assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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