Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.45
Work Schedule
On-call
Weekend Shifts
Benefits
hourly wage
Complimentary employee meals
401k retirement plans
Opportunity for career advancement
Job Description
Four Seasons is renowned worldwide for its exceptional service and commitment to luxury hospitality. Powered by a dedicated team of individuals who strive to continuously improve, Four Seasons creates amazing experiences for guests, residents, and partners with genuine care and a strong company culture. At the heart of Four Seasons is its belief in treating everyone with respect and kindness, reflecting the Golden Rule in every interaction. This approach not only enhances the guest experience but also creates a world-class employee environment where team members feel valued and supported. The company operates globally, blending luxury and heartfelt service to foster memorable moments that last a lifetime.
Specifically, Four Seasons Resort and Residences Napa Valley is a premier destination set in the food and wine capital of North America. Nestled within a world-class vineyard in Napa Valley, this Forbes Travel Guide Five-Star resort offers guests innovative, seasonal cuisine at the Michelin-starred Auro restaurant, holistic spa rituals at Spa Talisa, and personalized service that exceeds expectations. The resort’s stunning views of Napa Valley and dedication to luxury make it a unique setting for both guests and employees.
The role of On-Call Banquet Server at Four Seasons Resort and Residences Napa Valley invites individuals who enjoy delivering exceptional service in a dynamic and team-oriented environment. This position is part-time with an on-call schedule, meaning the work hours vary based on business needs, including weekdays, weekends, holidays, and evening shifts. As a Banquet Server, you will be instrumental in providing memorable dining experiences during events by offering knowledgeable, attentive, and anticipatory service. Responsibilities include presenting menu selections, assisting with event setup and breakdown, and ensuring guests’ needs are met promptly and professionally. This role requires someone who thrives in a fast-paced environment, has strong communication skills, and can work independently or collaboratively within the team.
Joining Four Seasons Napa Valley means becoming part of a family-like culture where employees are supported to grow and advance their careers. The resort values diversity and inclusion, providing equal employment opportunities and fostering a welcoming workplace for all. As an On-Call Banquet Server, you will represent the prestigious Four Seasons brand while contributing to a luxury hospitality experience that delights every guest. Compensation starts at $17.45 per hour, with benefits including complimentary employee meals and 401k retirement plans. The opportunity to advance within the hotel and hospitality industry is also a key advantage of this position, making it an excellent choice for individuals passionate about hospitality and service excellence.
Specifically, Four Seasons Resort and Residences Napa Valley is a premier destination set in the food and wine capital of North America. Nestled within a world-class vineyard in Napa Valley, this Forbes Travel Guide Five-Star resort offers guests innovative, seasonal cuisine at the Michelin-starred Auro restaurant, holistic spa rituals at Spa Talisa, and personalized service that exceeds expectations. The resort’s stunning views of Napa Valley and dedication to luxury make it a unique setting for both guests and employees.
The role of On-Call Banquet Server at Four Seasons Resort and Residences Napa Valley invites individuals who enjoy delivering exceptional service in a dynamic and team-oriented environment. This position is part-time with an on-call schedule, meaning the work hours vary based on business needs, including weekdays, weekends, holidays, and evening shifts. As a Banquet Server, you will be instrumental in providing memorable dining experiences during events by offering knowledgeable, attentive, and anticipatory service. Responsibilities include presenting menu selections, assisting with event setup and breakdown, and ensuring guests’ needs are met promptly and professionally. This role requires someone who thrives in a fast-paced environment, has strong communication skills, and can work independently or collaboratively within the team.
Joining Four Seasons Napa Valley means becoming part of a family-like culture where employees are supported to grow and advance their careers. The resort values diversity and inclusion, providing equal employment opportunities and fostering a welcoming workplace for all. As an On-Call Banquet Server, you will represent the prestigious Four Seasons brand while contributing to a luxury hospitality experience that delights every guest. Compensation starts at $17.45 per hour, with benefits including complimentary employee meals and 401k retirement plans. The opportunity to advance within the hotel and hospitality industry is also a key advantage of this position, making it an excellent choice for individuals passionate about hospitality and service excellence.
Job Requirements
- High school diploma or equivalent
- Preferred experience in a luxury hotel in food and beverage service or related work
- Must be flexible with schedule - able to work weekdays, weekends, holidays, evening or overnight shifts
- Strong oral presentation skills
- Ability to follow detailed instructions regarding events
- Ability to execute tasks independently and in a team
- Ability to multi-task in a high volume and demanding environment
- Strong problem-solving skills
- Ability to handle difficult situations
- Valid driver’s license and clean driving record
- Must possess valid US work authorization
Job Qualifications
- High school diploma or equivalent
- Preferred experience in a luxury hotel in food and beverage service or related work
- Strong oral presentation skills
- Ability to follow detailed instructions regarding events
- Ability to execute tasks independently and in a team
- Ability to multi-task in a high volume and demanding environment
- Strong problem-solving skills
- Ability to handle difficult situations
- Valid driver’s license and clean driving record
Job Duties
- Offer pre-determined menu selections to each table
- Maintain knowledge of each selection’s origin, taste, and preparation method
- Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen
- Check completed kitchen orders with the guest’s original order
- Transport items to the guest table in a timely manner to ensure proper food quality
- Greet guests in a professional manner and respond urgently and appropriately to guest concerns and requests
- Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
- Breakdown, clean and set-up of tables, buffets, and food stations
- Plate, prepare and serve food
- Take guest reservations
- Assist with set-up and breakdown of banquet events
- Perform other tasks or projects as assigned by management
- Assist with responsibilities and duties in the absence or due to heavy volume in areas of Food & Beverage when needed
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Work harmoniously and professionally with co-workers and supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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