Loews Hotels & Co logo

Banquet Server (On-call)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
wellness benefits
401(k) Plan
paid sick days
Paid vacation
Paid holidays
Pet insurance

Job Description

Live! By Loews in Arlington, TX offers guests a unique and upscale hospitality experience that seamlessly blends the excitement of sports and entertainment with exceptional service and superior amenities. Located conveniently between the new Texas Rangers ballpark and the Dallas Cowboys Stadium, this 302-room hotel provides a luxurious retreat for visitors exploring the Arlington Entertainment District. Guests enjoy stunning views through floor-to-ceiling windows, an infinity-edge pool, and a rooftop terrace that enhances the vibrant atmosphere the destination is known for.

Loews Hotels, established in 1960, has a rich history of operating iconic hotels and resorts across the United States. With a commitment to diversity, inclusion, and growth, Loews Hotels fosters an environment where team members are valued for their individuality and ambition. The company supports career advancement across a wide spectrum of roles—ranging from guest services to corporate positions like finance, culinary arts to information technology. At Loews, every position is designed to empower employees to make significant contributions and grow professionally while ensuring guests enjoy memorable experiences.

The role at Live! By Loews Arlington for a Banquet Server is a vital position that requires dedication to delivering top-notch food and beverage service during various banquet events. These include weddings, conferences, and corporate functions, where the server’s presence significantly impacts the overall guest experience. The position involves various responsibilities, including pre-setting event spaces meticulously, timely serving of meals and drinks, clearing tables efficiently, and maintaining high service standards throughout each event.

This role demands excellent communication skills, attentiveness to guests’ needs, teamwork, and the ability to remain calm and professional under pressure. Banquet Servers at Live! By Loews are essential in creating a welcoming and seamless environment for guests, ensuring that every detail aligns with the property’s upscale standards. The server must work closely with banquet leadership and kitchen staff to synchronize service flow, accommodate special dietary needs, and guarantee that the presentation and temperature of the food meet expectations.

Live! By Loews Arlington extends a warm invitation to those who are passionate about hospitality and delivering memorable service experiences. Veterans and military spouses are especially encouraged to apply, reflecting the company’s commitment to inclusive hiring practices. The establishment not only promises a competitive salary and employment stability but also offers a range of benefits designed to support team members’ well-being and career growth. These include comprehensive health and wellness plans, retirement savings programs with company match, paid time off, pet insurance, tuition reimbursement, and employee discounts.

Joining Live! By Loews means becoming part of a team that values respect, professionalism, and positive guest interactions. The Banquet Server position is perfect for individuals who thrive in dynamic environments and take pride in contributing to special events with impeccable service. As part of the Loews family, team members enjoy ongoing training opportunities and the chance to advance within a renowned hospitality company dedicated to excellence and team member satisfaction.

Job Requirements

  • High school diploma or equivalent
  • two to four years experience in banquet service in a mid-to-high volume upscale hotel or convention center
  • TIPS certification or equivalent alcohol training
  • ability to stand, walk, reach, and lift/push/pull over 35 pounds regularly during shifts
  • flexibility to work nights, weekends, and holidays
  • excellent communication and guest service skills
  • ability to remain calm under pressure
  • team player

Job Qualifications

  • Two to four years' experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred
  • high school diploma, or equivalent
  • ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift
  • TIPS (or local/state alcohol training equivalent) certification required
  • flexibility to work varying shifts, including nights, weekends, and holidays

Job Duties

  • Assist in setting up banquet rooms according to the Banquet Event Order including arranging tables, chairs, linens, silverware, glassware, and other service items
  • ensure proper placement of all dining and service equipment, and that the event area is clean and well organized before guests arrive
  • greet guests as they arrive at the event and ensure they are seated comfortably
  • serve meals and beverages in a timely and professional manner, following the service sequence outlined by the Banquet Captain or Manager
  • refill beverages and attend to guest needs throughout the event
  • ensure food is served at the appropriate temperature and that presentation meets hotel standards
  • clear plates, glassware, and silverware promptly after each course is served and as guests finish their meals
  • reset tables for subsequent courses or events as needed
  • assist with the breakdown and cleanup of banquet spaces after events, ensuring the room is left in a clean and organized condition
  • provide attentive, friendly, and professional service to all guests, addressing their needs and special requests with a positive attitude
  • handle any guest complaints or issues discreetly and report them to the Banquet Captain or Manager as needed
  • work closely with the banquet team to coordinate service, ensuring that food and beverages are served according to the event timeline
  • communicate with kitchen staff regarding food service needs, special dietary requirements, and any changes to the menu or service flow
  • assist with setting up and maintaining buffets, food stations, or beverage stations as required by the event

Job Criteria

Experience

Mid Level (3-7 years)


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