Banquet Server

ASM Global is the world leader in venue management and services, specializing in privately managed public assembly facilities, including convention centers, arenas, stadiums, theaters, and specialized venues. The company is renowned for delivering world-class experiences through innovative and customer-focused event management. Their expertise ranges from venue operations to food and beverage services, and they prioritize safety, sustainability, and community engagement in every location. ASM Global’s commitment to excellence and innovation has made it a preferred partner for hosting large-scale public gatherings, performances, and conventions worldwide. The Waco Convention Center, managed by ASM Global, is a premier event destination in Waco, Texas, offering versatile spaces and outstanding amenities designed to accommodate meetings, banquets, trade shows, and special events. As an employer, ASM Global provides a dynamic and inclusive workplace culture that values professionalism, teamwork, and guest satisfaction, emphasizing opportunities for growth and development within the hospitality and event management industry.

The Banquet Captain position at the Waco Convention Center represents a pivotal role within ASM Global’s food and beverage team. This hands-on leadership role is focused on delivering the highest degree of professional catering service to guests, with the ultimate goal of achieving customer satisfaction and retention. The Banquet Captain is responsible for overseeing banquet service operations during events, ensuring that guests receive impeccable service in accordance with company standards. This involves direct interaction with guests to create a welcoming atmosphere, managing food and beverage delivery, and maintaining the control of service quality throughout the event.

The candidate will be expected to demonstrate enthusiasm, friendliness, and professionalism while greeting and serving guests. The role requires strong knowledge of catering services, menu items, and operational procedures to address guest inquiries confidently and accurately. Key responsibilities include serving food and alcoholic beverages appropriately, performing side work during non-busy periods, and coordinating with the food and beverage team to ensure seamless event execution.

Beyond direct guest service, the Banquet Captain must maintain a clean, organized, and safe work environment, adhering to sanitation and food handling protocols. Maintaining a professional appearance and fostering positive relationships with coworkers is essential to uphold the standard of service expected at the Waco Convention Center.

The position requires flexibility to work long and irregular hours, including evenings, weekends, holidays, and potential travel as needed for events. While prior hospitality or facility experience is preferred, ASM Global values individuals who are eager to learn and contribute to creating memorable guest experiences. This role offers an exciting opportunity to grow within a leading global venue management company, known for its commitment to employee development and diversity.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities, and protected veterans to apply. They support a workplace environment that fosters equality and respect for all employees, making this an ideal position for candidates seeking to advance their careers in hospitality and event services within a leading organization.